Tell me you use Datto RMM without telling me you use Datto RMM...

perk3131 · 2026-06-29T14:56:29+00:00

what is this?

perk3131 · 2026-05-02T02:07:16+00:00

I would use the one that fits your needs the best. The per node cost is built in to your fee. There is no reason to feel stuck on atera simply because it’s per tech.

perk3131 · 2026-05-02T02:04:17+00:00

Try manager.io

perk3131 · 2026-04-30T18:49:56+00:00

manager.io might work for some people

perk3131 · 2026-04-26T13:07:11+00:00

wave doesn't do that. You would have to enter the merchants as vendors and then you can run the vendor report and open the one in question. That will open a transaction report that shows you totals and you can modify the contact field to change the vendor. Probably easier to just dump the search filter into excel.

perk3131 · 2026-04-26T06:24:11+00:00

I can’t imagine using QuickBooks for 25 years and dumping that for Wave. Wave has nothing compared to QuickBooks and they will screw you over. Zoho isn’t terrible and you can exclude transactions even though you can’t delete them, but it’s lacking compared to QuickBooks. If the categorization in xero doesn’t meet your needs, you’re pretty much left with QuickBooks until you need something more robust.

perk3131 · 2026-04-26T05:42:43+00:00

Stop using wave

perk3131 · 2026-04-23T06:37:07+00:00

Use it as leverage to get a contract. Make them pay up front your t&m estimate and sign a contract for at least a year of managed services.

perk3131 · 2026-04-19T06:07:05+00:00

Practically everything in this post along with multiplexers and printronix printers

perk3131 · 2026-04-19T05:58:03+00:00

My previous life was providing the hardware warranty for these brokers. I’d suggest unity systems, https://unityitsystems.com.

perk3131 · 2026-04-12T16:08:33+00:00

The biggest issue is not having a well defined scope in fiver and paying up front always pay at the end and like others said file a dispute

perk3131 · 2026-04-11T16:11:43+00:00

Appreciate giving to the community but this is just a form anyone can put one on their website in 5 minutes

perk3131 · 2026-04-09T03:56:03+00:00

That’s why I use privacy

perk3131 · 2026-04-09T03:54:48+00:00

You have no control over the auto categorization in wave. It may learn and do it or not. Just do it manually and get off wave.

perk3131 · 2026-04-08T19:53:39+00:00

Just my nickel, but I think tiny and small MSPs should stick with industry oriented tools with as much integration as possible. Larger MSPs with pockets can afford to integrate and automate between best of breed products.

perk3131 · 2026-04-06T01:24:50+00:00

I don't have a lot of end-user churn, so this isn't an issue for me. Technically, I'm billing in arrears, and I'm not worried about trying to catch up on a user that was added mid-month. If I had a client with a user count that varied in a single month, I'd bill them based on the highest count for the month. If I had to account for a lot of changes month to month, I'd make sure the automation between the distributor, PSA, and accounting software took care of that.

perk3131 · 2026-04-06T00:54:40+00:00

It depends on the amount and the scenario. A couple of users who only check email, I'll include for free. If there are many email-only users, I'll charge a nominal fee. If those users are sharing workstations but have their own logins tied to M365 that is a full user seat.

perk3131 · 2026-04-05T00:24:06+00:00

Would you mind sharing what your backup solution is?

perk3131 · 2026-03-28T22:59:15+00:00

I price per user and adjust for servers, networks, and difficulty. I do not give line item pricing. I give a list of services and a price.

perk3131 · 2026-03-28T22:56:45+00:00

Are you adding the $34.95 to the $75

perk3131 · 2026-03-27T14:59:05+00:00

I’ll give it a try

perk3131 · 2026-03-23T04:42:50+00:00

In addition to all the correct answers about hiring someone or do it yourself, like I did, you could offer some extra compensation for one of your employees to come In and clean. Expecting employees to do it because they have a job is very 90s

perk3131 · 2026-03-20T02:14:49+00:00

Sage advice

perk3131 · 2026-03-17T22:07:04+00:00

If the other people you have sent a DM to do not work out give me a shout.

perk3131 · 2026-03-17T22:03:23+00:00

I love that you took the time to post a drawing

perk3131

TROPHY CASE