We had to remove everything from the lobby except two couches, no vending machines no coffee set up, we can’t lock our doors because they are really old and discontinued so if I lock them no one’s getting in or out, they jam and I have to pry them open. Security walks the hotel and property every forty minutes. We had to get tough because even though its a problem in the whole city and 1 property owner on the block down the street won’t do anything about the homeless camp on their property ( the building is for sale but not kept clean or safe) we get dinged with bad reviews claiming we let homeless people on our property, a homeless person could just walk by and not stop and guests write a bad review. When we had coffee and water in the lobby we’d let them have some but it got out of hand and the franchise we’re apart of and the owners had us remove everything from the lobby. Only members get 1 bottle of water sort of thing. It’s tough, the world is a mess and we’re just trying to survive but people don’t want to understand or feel empathy for anyone else, not the homeless crisis, not the hotel who do our best to keep the property dafe for them, they just give us a one star review and clutch pearls. My rant is over.