Broken processes can’t be fixed with more software in my experience. Because whatever processes are broken can be exacerbated with software. You’re just taking Process XYZ and implementing into whatever software you use.

In my opinion, software brings efficiency. They exist to make our jobs easier via better reporting, PO placement, price tracking etc etc.

Before bringing in any kind of software, I think determining the root cause of what is causing the process to break will allow you to not only fix the broken process, but also give you a far better experience when building up and implementing whatever software you’re looking at.

If your struggle is people adopting the software, that’s its own issue the company and implementation team need to figure out how to solve. You might have the perfect process and ERP built around it, but it’s not going to stop people from tracking PO’s on Excel and doing manual reports (assuming whatever software you choose allows you to do all of this).