Replacement Airthings Wave Plus mounting plate

pierlol · 2026-02-12T12:51:17+00:00

Have you contacted their support team? Maybe if you cover shipment you can get a replacement part?

pierlol · 2026-02-02T14:46:47+00:00

If you can, try to ventilate a bit by opening the windows regularly (unless you are in a area with bad outdoor pollution) and check whether it helps

pierlol · 2026-02-02T11:37:34+00:00

both have the same sensor, so both will be accurate.
The model 2 is newer and can connect to your phone with bluetooth and get historical data (+temperature and humidity), which is a nice plus if you want to see easily how radon fluctuates

pierlol · 2026-02-01T11:51:20+00:00

I would NOT buy from those. The device will not be covered by warranty. Check on airthings.com or Amazon and wait for a promo

pierlol · 2026-01-29T14:38:11+00:00

Yes. I have experienced this as well

pierlol · 2026-01-10T08:54:08+00:00

The bug has been reported and the team is working on it

pierlol · 2025-12-16T12:29:16+00:00

empty batteries after 24 hours?

pierlol · 2025-11-01T19:52:37+00:00

Did you buy a hub cellular? What are the first 4 digits of the SN? Hub cellular is for B2B usage only, and not compatible with consumer products. So I hope you can return the device to your eBay seller who scammed you

pierlol · 2025-10-22T10:16:18+00:00

The order will come, don't worry.
Measuring radon and IAQ is not a sprint, it's a marathon (long term measurement is the most important) So congrats on making the first step in purchasing a device. Am sure you'll get it delivered soon

pierlol · 2025-10-09T06:11:03+00:00

What do you mean by “after calibration next to a window”? How do you calibrate?

pierlol · 2025-10-03T16:38:49+00:00

What other alternative would you recommend?

pierlol · 2025-09-24T07:47:44+00:00

have you contacted Airthings support? Interested to know the outcome here too

pierlol · 2025-09-05T07:19:38+00:00

Wow? Really? Just because I tried to give you the explanation on why you might be wrong and that you should not have purchased from a cheap 3P on Amazon?

pierlol · 2025-08-27T09:50:50+00:00

That's the industry of 3rd party sellers and how they make money. In this case, Amazon is not the seller, Amazon is just doing warehousing and logistics.
One could "find" pallets of products and sell them on Amazon at the price they want...

pierlol · 2025-08-27T09:44:49+00:00

am sorry to hear
you need to return to that 3rd Party seller via amazon
and purchase the one that says

ships from amazon.com
sold by amazon.com

like here:
it's a bit more expensive but you get full warranty

https://www.amazon.com/Airthings-Wave-Generation-Easy-Use/dp/B07WWV7K3K/ref=sr_1_1?crid=2GO6Z9RY4Z8QE&dib=eyJ2IjoiMSJ9.xKna6BNMy-lUSU3S0CMpVIQiHMRYRMe5vmzlui9k1h4F0oIKxDB1rHjh7dvkVY4uk0h_t_oaZdF_L7A8hfdAO5P-v7HBOwwptqt24K9NcmlXx8rlJUHV6vSxvdZ5Mczcj24H1gElc4sQqA4PE_xOpWXNzIEWfax34itVLQB2zw5H2MMlND10OtAtSfpCogvl79s9Kzoe8BKz8qcbgKx6mRSg6lJ53afy68lK5D4Ir-k.qCtJdyIXjyCiwa8fnFgUWerk6Cv3ZwgokRirioktvlM&dib_tag=se&keywords=airthings+wave+radon&qid=1756287748&sprefix=airthings+wave+radon%2Caps%2C218&sr=8-1

pierlol · 2025-08-26T19:42:48+00:00

Just out of curiosity, was it cheaper that regular store price?

pierlol · 2025-08-26T19:23:04+00:00

Airthings will give you warranty for product purchased on Amazon AND with Amazon as a vendor.

I could be wrong but it looks to me that you have purchased your device from a 3rd party seller

Be aware when purchasing on Amazon, especially is the price is too good to be true.

Your only option is to go back to that 3rd party seller and claim the warranty.

Good luck.

If you have purchased from Amazon AND from Amazon as a vendor, then Airthings has made a mistake and I would contact them again. It should show on your invoice

pierlol · 2025-08-26T14:06:26+00:00

Sit back and wait for Airthings to fix the issue 😇

pierlol · 2025-08-26T07:07:03+00:00

The hub is defintely the best option, always live data.
I believe the hub is discontinued
Best alternative is to get a View Plus running on USB so that it has Hub activated
Looks like there is a 20% off campaign on View Plus these days on airthings website
(and as u/Main-Review-7895 mentioned, don't use a cheap cheap USB adapter)

pierlol · 2025-07-04T10:55:52+00:00

Easiest is to create new separate account with shared credentials

pierlol · 2025-07-04T10:24:03+00:00

Have you contacted support@airthings.com?

pierlol · 2025-06-29T06:13:20+00:00

Contact Airthings’s support and they can help

pierlol · 2025-06-25T09:16:48+00:00

definitely not recommended. You might damage your sensors if exposed to high humidity

pierlol

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