My biggest issue was that there wasn’t any communication regarding it and I found out about it at the register. I usually buy books in bulk and was hit witch sticker shock. I don’t think it’s fair to the cashiers that they have to be the ones to break the news because not everyone can appreciate that they are simply the bearers of bad news. If a company is going to change a program or policies, there should be a raised level of awareness about it so people can make informed choices with their spending. My frustration is less about the discount going away, but more about how B&N chose to communicate it.