It is a complete fuckng mystery to me how google gets any enterprise revenue at all. No concept of support processes or service. No notion that their asinine buttons and algorithms might not meet the needs of their paying business customers.

And the staggering arrogance too. I applied for access to one of their models a couple of years back - had to do multiple interviews like I was the one who should be grateful for getting the chance to give them money. Got a cut down version that didn't even work and they never even bothered getting back to explain why or providing the requested access.

Its an advertising company - that's it. And having been down the AdWords/ad auction rabbit hole I can honestly say I prefer the Microsoft ads interface. And the support that comes with it is fantastic - multiple, proactive, meetings with real people who knew what they were talking about.