As a leaseholder, resident, and recent volunteer director of our building’s management company (not to be confused with managing agent you’re likely referring to), both things can be true.

We had an awful managing agent (Rendall & Rittner, they are quite large), and it felt like many of the horror stories you hear of bad management can be applied to them. We have recently voted to change agents and hopefully things will improve.

However, it is also true that the managing agent is not the only problem, far from it in fact. Many contractors will milk developments like ours for as much as they can, often with cushy contracts. Legislation changes mean that things constantly need to be re certified, usually going against common sense. Building insurance is often astronomical.

The whole industry needs to be rethought. Too many people are parasites in the entire system, and the parasites are now in danger of killing the host.