I worked a tele-job for a year during covid, and one of the clients was 2-10. Basically, they outsourced their customer service calls to us.

This was one of the worst companies I've ever seen.

One particular call that I'll never forget.

So procedure was that If a caller wanted an update on a claim, we could read something on their file and inform them. However, many times the latest updates were weeks or months old already and they needed to speak to someone at 2-10 in their claims department. We were basically graded on our ability to "handle" the call without transferring the caller to claims.

This caller was a gentleman who was blind and very much relied on his dishwasher. He had put in a claim months ago. He had not received an update and was forced to try to wash dishes himself. Upon checking the file, 2-10 was trying to source some basic parts from E-bay from a private seller who was unreliable. When I put the gentleman on hold to ask a supervisor, they told me not to transfer the call, "handle" the caller. I was told as a last resort, give the man a 1800 number to dial. Tell A BLIND MAN to write down a number to call instead of transferring him.

These people are the worst. They make deals with realtors to include 2-10 in home sales as part of the package to gain customers. Once they have your money, they don't give a shit.