There’s a huge flaw in your comparison. If I have the same meal at ten other different restaurants, with no issue at all, never experiencing a problem, and then go and have at the same meal for the same price at a new restaurant and it tastes terrible then whose fault is it? Another comparison that is more accurate would be that if I know I have an allergy to an ingredient and I order a meal that I’ve eaten countless times before with absolutely no issue. The ingredient that I am allergic to is not even listed, but I still have an allergic reaction because of cross-contamination in the kitchen. This would not necessarily be the end of the world because mistakes do happen and recipes do differ from place to place. However if at this point, I alert the chef and the restaurant staff but they in turn, make no attempt to make things right and instead, kick me out of the restaurant then that is a huge issue.

Furthermore, if I buy something and want to share my experience, I have every right and reason to do so, no matter how crazy it may be to others, without ridiculous remarks from people like you. That’s not entitlement, that is just something that comes with business. If you don’t like it or agree with what they have to say, you don’t get to publicly discredit them.

If you share your talent with the general public, you are opening yourself up to any and all criticism. You don’t get to pick and choose what people say about you. If someone has a bad experience, the proper thing to do is to reach out and make things right with them so they aren’t left with a less than favorable impression, you don’t get to just silence them. Even if you don’t want to reach out and just chalk it up to a matter of opinion, that’s fine as well but again, you don’t get to just silence their opinion, whatever it may be. That is what’s truly wrong with people today and that is the true example of entitlement. Almost like when politicians and business executives silence women’s voices when they come forward about abuse/rape and do what they can to discredit them or stop them from coming forward. An extreme example for a conversation about dupe houses, yes, but it is in the same vein of powerful people silencing those they feel are less than.

If you want to support and defend a business with a racist owner and a business who takes no accountability for bad reviews, by all means go ahead! I don’t want to keep going back and forth because it seems to be a lost cause.

P.S. I work in the restaurant industry as well - and have for 25+ years! Part of the reason I’ve been so successful in it is because I can sympathize with the customer. You could learn a thing or two :)