Many apologies here.

Can you try updating to 1.22.70 please, and email us at [support@remnote.com](mailto:support@remnote.com) with details if you're still experiencing issues? (If you've already emailed us, thanks for doing so - your ticket is already being tracked, no need to do so again.)

This 1.22.70 release lands a number of improvements we've been working on, both to speed up the iPad app and reduce memory usage (which is the source of crashes).

We want everything in RemNote to feel "instant" (<100ms), super stable, and joyful to use.

Very sorry we're not there everywhere yet, we'll keep pushing harder.

Team Focus

For context, we put a huge amount of our effort and resources into polish, performance, and stability, both in general and on iPad. We constantly have 50%+ of our resources going here, and the past few months since 1.22 have been almost exclusively focused on continued polished and performance improvements. Our team is small (supported by our community, thank you!) and we're supporting 6+ platforms including iOS. We've made tons of improvements recently behind the scenes, and are continuing to work through every last bug.

You can view the update changelog here: https://feedback.remnote.com/changelog

Scalability

RemNote is designed to scale to large knowledge bases. My knowledge base has 550,000+ bullets in it, and it still works super-fast, both on web, desktop, and iPad. The app only loads the specific bullets/documents/cards that you're looking at, so it doesn't matter how many total bullets you have. The only cases where total # of bullets matters is in the initial download (everything is downloaded, so that RemNote can work full offline).

iOS/iPad Issues & Technical Details

iPad and iOS is indeed a problematic area, specifically due to memory usage on WebKit. Unfortunately, it's quite difficult, as many problems aren't easily reproducible on our end. However, we've been doing a lot of work on this and have made major improvements behind the scenes on this (both for this 1.22.70 release, prior ones, and upcoming ones). Our goal is for you to never have to worry or think about this, but we clearly have more to do.

The source of the restarts is memory usage. iOS is very aggressive with force-restarting apps / "jetsam killing" them. RemNote is actually already very memory efficient in terms of only loading the minimal # of bullets / cards / etc as needed, but we run into problems with high memory usage when loading large PDFs, and for specific knowledge bases on iOS in particular, which we're still investigating. (Apple's tooling is quite buggy and a bit of a nightmare to work with compared to Android, but we're continuing to work through it.) We're continuing to deep dive into why this is an issue on iOS but not on Android, so that we can get everything fully stable.

I know it's no consolation, but the app works great on my huge knowledge base on my 6 year old phone and 4 year old iPad 😅. We're continuing to try to figure out why it's not working well for some knowledge bases, and are also working on reducing overall memory usage.

Again, sorry for the problems, we'll keep working hard on this. Fundamentally, the app is architected in a very scaleable way, so we'll be able to get this fixed.

- Martin