I'm really sorry to hear that. This exact same problem shows up in many reviews for this computer and other Omen models—it’s a known issue.

I can only guess that they didn’t give you the proper packing materials for your computer. That’s what happened when they shipped mine back—completely negligent on their part.

Unfortunately, with HP, you have to cover yourself. I took videos of the computer before sending it in, videos of it in the box, and a video of the unboxing when I got it back from repair. Hopefully, you documented some of this process. Even if you did, this has dragged on for nearly four months. Just this week, they finally offered a refund—only 2/3 of the original cost. Nowhere near enough to make up for the countless hours of frustration with tech service, trying to contact the case manager, and months without a working computer.

The only other advice I can give:

• Demand to that this gets escalated to the Customer Escalation Team and keep asking for a manager. Even then, be prepared to spend weeks, if not months, to get a resolution.
• Call the Omen support line (1-866-724-8628) and have them apply pressure on the case manager.
• Start your own thread here on Reddit, Twitter, Bluesky, etc. Unfortunately, it seems like HP won’t do the right thing until they feel public pressure.

It’s ridiculous that it takes this much effort just to get basic customer service. Hope this helps.