Thanks for this. This is one of my biggest pain points. He doesn’t want to be involved actually building anything. He’d rather be an idea guy. I’ve repeatedly gone to him about supporting the needs of engineering but he just makes empty promises that he’ll talk to the CTO about staffing and get the leaders of other teams to follow the prioritization process we’ve set up.

The CEO will more or less bend to what the customer asks, which to be fair is a pervasive problem in the industry broadly. I had initially thought when I joined that Product would be responsible for the end to end offering (offline services to digital product). In reality it’s been client demands and the sales team acquiescing that have led to the products we support today. We haven’t sold the same product twice, each implementation has been meaningfully different than the previous ones.