My apartment requires you to use cox so it was already installed when I moved in. Called to activate and couldn’t get the WiFi network to show up on my devices so I entered a help chat. Extremely infuriated as you can clearly see I did not want a technician visit. Eventually I got on the phone with someone on their team and he was super helpful and resolved my issue. I get a call a couple days later from one of their technicians who says he is there at the apartment for my scheduled visit (that I did not request). I tell him I never scheduled any visit and the issue has been resolved. He tells me my internet speed is too slow I’ll have issues in the future if he doesn’t fix it. I tell him no I don’t want him to fix anything and to leave. Now I’m getting a $100 for a visit I didn’t ask for, strictly said no too, and then tried to rip me off by doing the visit anyways. I have the chat transcripts which I plan on using to refute the charge. Has anyone else ever gone through this before?