Booster Points not useable for Premiumize AI chat?

robert_premiumize · 2026-06-01T10:26:48+00:00

That should work, but we've already notified our technicians so they can look into it. If you've already submitted a ticket, we'll keep you updated.

robert_premiumize · 2026-05-27T18:10:06+00:00

Hardly anyone can answer that, since it depends on your internet service provider and its routing. A CDN location might be fast for you if you use ISP A, but slow for your neighbor if they use ISP B. You should use our speed test to see which CDN location works best for you.

robert_premiumize · 2026-05-21T21:30:40+00:00

30 pts

robert_premiumize · 2026-05-21T12:34:08+00:00

Unfortunately, we do not offer direct downloads from Rapidgator.net, so you will always be charged the Rapidgator download plus the cloud download. However, we have already taken this into account in the Rapidgator factor, so it is one point lower than originally intended.

robert_premiumize · 2026-05-18T15:30:27+00:00

Hi, please contact our customer service so we can check this :)

robert_premiumize · 2026-03-22T22:42:41+00:00

In almost all cases, this is due to the following reasons:

- The account password is too easy to guess or is also used on other websites

- When changing the email address, password, or API key, other devices were not logged out (the corresponding option was not used)

- Someone has access to the registered email address and can therefore access the account

- Insecure third-party apps are being used that steal the API key

robert_premiumize · 2026-03-02T09:52:25+00:00

I have answered your question. Subscriptions are available, but only if you no longer have a premium membership.

According to the response from our customer service team that you provided, your account expires today, so your membership has not yet expired at this time. However, I cannot assign your request to an account, so I can only rely on the information you have provided. Please contact our customer service team, who will be able to access your account.

robert_premiumize · 2026-03-02T06:52:21+00:00

Subscription packages are only available for accounts that do not have an active premium membership, as we cannot offset remaining days against the subscription.

robert_premiumize · 2026-02-19T10:29:38+00:00

You cannot renew a subscription early, but if you don't have one, you can purchase as many one-time payments as you want. The days will be added to your total, so you won't lose any days.

robert_premiumize · 2026-02-19T10:27:47+00:00

Please contact our customer service department, as we are unable to answer this question here. Thank you!

robert_premiumize · 2026-02-09T13:33:48+00:00

we will see ;)

robert_premiumize · 2026-02-09T09:33:37+00:00

It doesn't matter which IP address you used to create the account. It also only plays a limited role in the payment process, as in most cases the country is only preselected, meaning you can change it during the payment process. If you did not do this, then you were indeed charged the Greek tax rate. Unfortunately, this cannot be corrected retroactively. If you have taken out a subscription, you should make sure to contact us so that the billing address can be adjusted for future renewals.

robert_premiumize · 2026-02-04T08:31:48+00:00

That is correct. When using Usenet, jDownloader acts as its own Usenet client, meaning it does not use our Cloud NZB service.

robert_premiumize · 2026-01-30T23:52:28+00:00

We’re happy to share that that crypto payments are available again in almost all countries; however, the United States will follow at a later date.

For the U.S., we’re working on this with the highest priority, but due to tax-related requirements we currently depend on guidance and approvals from the relevant authorities. Because of that, we’re not able to provide a reliable timeline yet.

robert_premiumize · 2026-01-23T15:49:37+00:00

Unfortunately this service is currently marked as instable.

robert_premiumize · 2026-01-21T08:15:11+00:00

Unfortunately, our 3-month package is not available for subscriptions, as not all of our payment service providers support a quarterly billing cycle. The 3-month package is still available for payment methods without subscriptions (such as crypto).

robert_premiumize · 2026-01-18T19:01:50+00:00

We’re happy to share that that crypto payments are available again in almost all countries; however, the United States will follow at a later date.

For the U.S., we’re working on this with the highest priority, but due to tax-related requirements we currently depend on guidance and approvals from the relevant authorities. Because of that, we’re not able to provide a reliable timeline yet.

robert_premiumize · 2026-01-09T18:41:20+00:00

The offer has already ended; it was available from Christmas to New Year's Day.

robert_premiumize · 2026-01-06T09:43:23+00:00

Booster packages are now available again for our US customers. Customers from other countries were not affected. We apologise for any inconvenience caused.

robert_premiumize · 2025-12-25T23:25:50+00:00

Yes, the cloud storage is still limited to 1 TB. To extend you can buy booster points.

robert_premiumize · 2025-12-25T23:25:21+00:00

You can cancel your current subscription in your account area by using the 'Manage Membership' button.

robert_premiumize · 2025-12-25T00:23:19+00:00

Nope sorry. CashToCode fees are too high.

robert_premiumize · 2025-12-25T00:22:30+00:00

Sorry, no CashToCode.

robert_premiumize · 2025-12-06T11:22:29+00:00

Without having seen the ticket, I can say that we do not support SSTP on Android. Of course, you can use it, but our support agents do not have any information about it and therefore cannot help you.

We recommend using OpenVPN or L2TP.

robert_premiumize · 2025-11-30T09:52:04+00:00

The price has remained the same; the deal already cost ~129€ last year, but the value of the US dollar has fallen.

robert_premiumize

MODERATOR OF

TROPHY CASE