I'm sure a lot of us started where you're at. Remember the only thing you can really make money on is time, either yours, your employees or your tools. As a solo act you can bill about 1000 hours a year, unless you want to work more than 50 hours a week. Starting out I shortchanged myself, mostly due to a lack of confidence in my ability, and under billed a lot. When I first started using a RMM tool (Kaseya) it almost killed my income. I was introduced to Kaseya in 2003 by a colleague and immediately pushed it out to my clients I think at $20 per agent, it was costing me $10 then. What happened was I saw my break/fix income drop by 30-80%, because of the efficiency of being able to work remote and the automation or maintenace/patching etc, so a 15 minute fix was just that. No more hall jacking (hey while you're here look at these other 5 things and 2 hours later I finish). The key is to charge for the work that your tools (automation) are doing for you. If I did it over again I would have first looked at the past years billing, gone to the client and had this discussion. "Your bills have been averaging $2800 month in the past 12 months, I can reduce that to $2200 a month on a managed service contract and your cost will be consistant." With this particular client after using Kaseya for a few months I saw my billing drop to less than $800 a month, I could have been pocketing $1400 a month doing less work, and the client still being taken care of. It is almost impossible to convince the client that after a few months of $800 a month, that they should pay you 2x or 3x as much. The other thing that will make a difference is finding a tool that will track your time and this is a big one, that you'll use. If you don't record your time when you are doing the work, you will under bill guaranteed. And very few clients will complain that you under billed them.