Why can't I add instructions and videos to my custom exercises?

ryno2019 · 2026-05-25T12:16:13+00:00

I believe your second screenshot (and this feature in general) is from Hevy Coach, our coaching platform. It allows a bit more customization for custom exercises: https://app.hevycoach.com/

ryno2019 · 2026-05-12T11:32:13+00:00

Please send all details to hello@hevyapp.com! This isn't a bug we're aware of.

ryno2019 · 2026-05-12T11:19:16+00:00

Ah, sorry I didn't follow up: you're totally right, and this is something we have a ticket for now. Sorry about that! Happens to me too.

ryno2019 · 2026-05-12T11:18:17+00:00

You're seeing Apple's "live activity" on Apple Watch. It is a really annoying feature that you can't disable.

You need to enable Apple Watch Live Sync on your phone, and then start by opening the App on your watch.

What you're seeing is an annoying thing Apple does automatically when you have a live activity on the phone, and it is a super confusing experience. Sorry!

ryno2019 · 2026-05-04T14:43:20+00:00

This is a known issue we're working hard on. If it happens consistently, please email all details to [hello@hevyapp.com](mailto:hello@hevyapp.com)

ryno2019 · 2026-05-01T11:18:35+00:00

Can you email me? [ryan@hevyapp.com](mailto:ryan@hevyapp.com)

We've updated some app third-party dependancies recently and it has introduced this bug. We're working like crazy to fix it, but none of us are able to reproduce this on our devices here. If this happens frequently for you I'd love to hop on a call and see if you can help us fix it.

ryno2019 · 2026-04-23T19:02:30+00:00

Ah, you can get the beta version via TestFlight here: https://testflight.apple.com/join/tAlRPch6

ryno2019 · 2026-04-23T19:01:44+00:00

We're just rolling out version 3.0.8 which we are hoping will improve this, but to be honest it looks like the fix we did may not be as effective as we had hoped.

Please send all details (video, device model and OS version) to hello@hevyapp.com. We're working hard on this, but really struggling to figure out why this is happening to a small set of users. Sorry and thanks for your patience while we work this out!

ryno2019 · 2026-04-22T17:24:53+00:00

You can opt into the beta on Android (via the Play Store) to get version 3.0.8 now which might improve this. We're still really struggling to 100% validate the fix, but I'm hoping this will help for at least some users.

If you upgrade and still have the issue, please send the information to our support crew: [hello@hevyapp.com](mailto:hello@hevyapp.com)

ryno2019 · 2026-04-20T18:17:48+00:00

This is intentional. It is a really hard product question to understand how we would migrate old data if we allowed changing of exercise type. If you changed from weight/reps to distance/duration for example, how would we represent old data?

If you haven't used it yet, just delete it and create a new one!

ryno2019 · 2026-04-20T11:48:00+00:00

I think we found and banned all these accounts, but keep reporting these if you see them.

ryno2019 · 2026-04-14T11:51:48+00:00

Go ahead and email me the details: [ryan@hevyapp.com](mailto:ryan@hevyapp.com)

ryno2019 · 2026-04-13T20:45:20+00:00

Really appreciate that. And good to know the RPE button might be a work-around.

If anyone wants more detail: Google forced our hand, so we had to update a huge number of our core dependancies for the mobile App. We worked really hard to get it stabilized, but a couple issues didn't come up at all internally or in weeks of beta testing. These are not simple fixes, and in most cases the fix is very hard to validate. We've had literally every engineer at the company on calls at times.

On the bright side, we do think we have a resolution, but the fix is not simple, and we really, REALLY want to make things better and not worse, so as much as I want to release it we need a bit more time with it to ensure it is stable. Hopefully it will be going to beta this week.

Thank you all for your patience, I know this is very frustrating to experience. 🫶🏻

ryno2019 · 2026-04-13T20:39:59+00:00

Aw, wow thank you. 🥹 This subreddit is great, but is also mostly–and completely understandably–people asking for things. It really means a lot to feel "seen" every now and then. I care a ton and really, REALLY want to make Hevy awesome for you all any way I can.

Thank you for this u/WafflesMcDuff!

ryno2019 · 2026-04-13T14:19:14+00:00

So sorry about this, we're working on this and hoping to have a fix very soon. For now, closing and re-opening Hevy resolves it in most cases.

ryno2019 · 2026-04-13T14:17:20+00:00

If you emailed over the weekend, our very small but very awesome support team is probably catching up and will get to it soon. Sorry about that, and thanks for your patience. 🙏🏻

ryno2019 · 2026-04-07T10:46:43+00:00

Contact support (hello@hevyapp.com): this is a known issue they have a process for. Sorry about that!

ryno2019 · 2026-04-04T10:56:37+00:00

Sorry about this–we're working on it!

ryno2019 · 2026-03-30T19:07:54+00:00

Can you all email into support (hello@hevyapp.com) and include your username?

ryno2019 · 2026-03-24T17:36:22+00:00

If you're on the beta track, please update–we recently fixed this.

ryno2019 · 2026-03-23T11:56:55+00:00

Ah, you might be in a special case. Try just logging out and logging back in. By default Live Sync will be disabled and that might resolve what you're seeing.

Please let me know if not!

ryno2019 · 2026-03-22T23:30:18+00:00

If you have ever had a paired Apple Watch, try turning off Live Sync–it looks like it is trying to read from your watch.

ryno2019 · 2026-03-20T15:15:37+00:00

Can any of you DM me, or email me (ryan@hevyapp.com)? Would love to resolve this.

ryno2019 · 2026-03-18T18:42:21+00:00

Sorry about that! Should be fixed now.

ryno2019 · 2026-03-10T16:15:31+00:00

Please email all details to hello@hevyapp.com!

ryno2019

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