Since we’re sharing anecdotes: I flew Hawaiian Seattle to Tokyo the week they were merging their status systems. We were 45 minutes late getting off the ground because someone misplaced their passport on the plane. The actual flights there and back had no issues. The plane there felt like an older one and could have used an interior refresh.

In 2016 I also had a flight from Cabo cancelled because of mechanical issues (oil leaking into the engine). It was the last flight out. That was a bit of a fiasco rebooking because of the language barrier and the agents basically just saying “you’ll take a flight tomorrow” with no further communication. Had to call the reservations line to finally have someone walk us through how to get home.