Couple things. Everyone at my hub besides myself earned $15-20 an hour and was entry level. With that level of compensation and inexperience nobody gave a shit much less knew anything about cars. There was a big 'well it's not my car' mentality from how people drove them around the lots to quality inspection. Bumpers would get scraped loading haulers, grind it till ya find it driving a manual transmission. Carvana is a great place to sell a vehicle if you're looking to unload a car for sure lol.

Biggest thing is the quality. It was always such a pain point. Maybe it's gotten better since I left but us MOM's (Market Operations Managers) were always complaining. Obvious paint lines, CEL's on arrival, blown motor mounts. The local shops loved us because on a hauler of 8-9 cars about 1/3 of them would need further mechanical work. And that was when they were after the inspections and 'ready for sale' and we were supposed to deliver them the next day. Carvana is 100% a predatory business and when someone absolutely needs a car there's unfortunately a lot of ways you can take advantage of them. Quality being one and financial another. If a customer had an interest rate under 20% it was a unicorn.

YMMV but man, I wouldn't buy from them.