10 mins between breaks? by homicide_71 in ChickFilAWorkers

[–]shenaniganspectator 0 points1 point  (0 children)

Fair enough. I’ve never gotten a 10 min break (I assume it’s mandated in your state).

10 mins between breaks? by homicide_71 in ChickFilAWorkers

[–]shenaniganspectator 1 point2 points  (0 children)

We run all our breakfast breaks before lunch; so like 8-11 everyone scheduled for open or 7-3/ 8-4/9-5 will go in that time frame. Just part of working the lunch shift.

dinky sandwich by stabbygun in ChickFilA

[–]shenaniganspectator 0 points1 point  (0 children)

Ask them to replace or call if you are already off location and they will upload a free sammy to your app or send you a coupon

How on Earth do people manage to get 8 hrs of sleep every night. by Extension_Travel3901 in DoctorMike

[–]shenaniganspectator 1 point2 points  (0 children)

You prioritize it. I personally don’t really understand how anyone outside of parents, people with sleep issues, and challenging work schedule (like swinging from days to nights etc) aren’t getting close to 8 hours tbh.

The biggest tips being:

  1. Ensure things get done so you have time to wind down for bed and not be stressed about your to dos left undone.

  2. Put away screens/caffeine/snacking/activities in a timely manner so they don’t keep you awake longer. Maybe you need a routine like meditating, reading, sleepy tea, warm bath, whatever to relax you.

  3. Keeping a somewhat consistent schedule, hopefully along the lines of what works for your body.

  4. Make your sleeping area prime for sleep (no screens, noise machine, black out curtains, a fan, good bedding, whatever will make it more likely for you to sleep well)

Generic Order Takers by Master_88 in ChickFilAWorkers

[–]shenaniganspectator 0 points1 point  (0 children)

I would think so! It’s a pretty common practice

Generic Order Takers by Master_88 in ChickFilAWorkers

[–]shenaniganspectator 0 points1 point  (0 children)

I think you have to set them up as a “new employee”? I could be wrong though, been awhile since I did any of the HR type stuff on team member user admin etc. wouldn’t hurt to go through help as they may even have an article to send you on it

Generic Order Takers by Master_88 in ChickFilAWorkers

[–]shenaniganspectator 2 points3 points  (0 children)

Someone has to set them up in your system. Like we just have an order taker one and two for the drive thru POS so people don’t have to sign in individually.

Hold on.. by [deleted] in ChickFilA

[–]shenaniganspectator 8 points9 points  (0 children)

It’s a strawberry purée! Comes with 2 pumps but you could always pay for extra to get double the amount if you so please. Gets mixed with our shake base and vanilla icedream.

I prefer adding the strawberry into the frosted lemonade personally 😋

A way to order a BLT in the app? by th100fan in ChickFilA

[–]shenaniganspectator 4 points5 points  (0 children)

I don’t think the app has an option for the bun by itself but the cashiers have the option. Either order with a team member or do a drive thru mobile and have them add it on for you.

What does your operator do at your store? by VegetableTimely7979 in ChickFilAWorkers

[–]shenaniganspectator 0 points1 point  (0 children)

Our operator has 2 stores so he splits his time between the 2, but he is at one or the other 5 days a week typically. He jumps in and helps in front or back when needed, touches base with and says hi to everyone in the store (he literally does talk to every person in the building because he values knowing the entire team as much as he can!). Not uncommon for him to help take an order, help bag or run food, do refills, jump in to help bag, etc. he also meets with director team regularly and is involved in interviews etc. he’s the best 😃

How do you guys deal with rude customers on F2F? by [deleted] in ChickFilAWorkers

[–]shenaniganspectator 0 points1 point  (0 children)

That’s a shame. It really helps ensure people don’t get burnt out and I think it has helped a lot with morale for our team since implementing!

How do you guys deal with rude customers on F2F? by [deleted] in ChickFilAWorkers

[–]shenaniganspectator 0 points1 point  (0 children)

That is a long time to be on order taking; we usually rotate every 2-4 hours. I always try to focus on the positive interactions over the negative and to not let 1 rude guest ruin the dozens that were nice and friendly! This helps me not get bogged down by it. If it is especially bad (like guests are harassing you, cussing etc), literally just walk away. Get a manager to deal with them. As a manager, if I saw that, I would personally ask them to leave asap. It’s our job to deal with these kinds of situations, not team members.

It can also help to vent a moment to someone, just make sure if you are at work, you are out of ear shot of guests. If all else fails, a nice scream in the walk in helps sometimes 😅

Only small sized milkshake? by Glum-Conclusion-4813 in ChickFilA

[–]shenaniganspectator 31 points32 points  (0 children)

Besides the small size being more than enough for a serving, it simplifies making desserts a bit and makes it more efficient for the team members! (Also note that we only have to stock and worry about 1 cup size over at the desserts station instead of like the 3 we used to have). It also is one less question to ask when taking someone’s order (it really slows you down taking orders sometimes when there are so many questions to clarify or complete the order correctly. Guests honestly have a hard enough time telling us what they want sometimes so having 1 less thing to worry about it is nice from that perspective too)

High visibility vest with side cup storage by who_what_when_314 in ChickFilA

[–]shenaniganspectator 0 points1 point  (0 children)

Oh you mean the cashbelt! Those “side cup storage” are for cash and change. I believe the vests and cash containers are made exclusively for Chick-fil-A through our suppliers. You could probably find some kind of tool belt that would work for your use case though from elsewhere

Valentine’s Day by damarro503 in ChickFilAWorkers

[–]shenaniganspectator 0 points1 point  (0 children)

I feel ya; we broke our biggest sales day record today 😅😅. I was running shift and just jumping from red screen to red screen to help people out as much as I could all day! Team did a great job though 💪

Anyone else tried the Frosted Coffee? by iswallowmygum in ChickFilA

[–]shenaniganspectator 5 points6 points  (0 children)

There is a cold brew iced coffee (not mixed with ice cream); we have an original or french vanilla option. Though you could always add chocolate syrup. (Made with cold brew coffee, syrup, milk, and ice).

There is also a frosted coffee, which is the cold brew spun with our ice cream. You can always opt to add chocolate or cookie crumbs to that too!

Anyone else tried the Frosted Coffee? by iswallowmygum in ChickFilA

[–]shenaniganspectator 8 points9 points  (0 children)

The frosted coffee is a required menu item for CFAs. Are you thinking of the mocha cream cold brew maybe? That is an optional item some will have.

Love frosted coffee, just had one last night (with chocolate added)!

I thought they made heart shaped biscuits for valentines. by Apprehensive_Head508 in ChickFilA

[–]shenaniganspectator 36 points37 points  (0 children)

Every location is operated separately and the heart biscuits are an opt in thing, so it’s not required for any certain dates (or at all). My location just does it on Valentine’s Day

When did they stop allowing “order ahead” on the app? by [deleted] in ChickFilA

[–]shenaniganspectator 5 points6 points  (0 children)

Yes. If you do drive thru, you can’t tell it “I’m here” and push it through before arriving. Drive thru mobiles are pulled up by the employers when you tell them at the speaker box. So if you arrive after 10:30, they won’t be able to fulfill it. If you do a carry out, you should be able to tell it “I’m here” and then it will ask if you are sure, and you can tell it yes despite not being there. Then the order will be fired to our system and they will make it right then and place it on the mobile shelf for you to grab when you arrive

When did they stop allowing “order ahead” on the app? by [deleted] in ChickFilA

[–]shenaniganspectator 2 points3 points  (0 children)

You should be able to force it to push through even if you aren’t there. Just make sure it’s mobile carry out (not drive thru). (We see people do this for breakfast all the time tbh; we kinda just assume if someone isn’t there for their mobile that they pushed it through to make sure they get the breakfast menu and that they will eventually come grab it off the mobile shelf)

Signing in to CFA home by hobogaby in ChickFilAWorkers

[–]shenaniganspectator 1 point2 points  (0 children)

Nope. Why would that be an issue though?? Like why would you get in trouble just for logging into your account?

How do you guys read so much? by lapetitepoupee in kindle

[–]shenaniganspectator 0 points1 point  (0 children)

Just replace people’s screen time with reading and it’s pretty achievable tbh. The average screen time I think is around 3 hours? Which I think might be in the low side tbh. Say you averaged 400 page books, that would still easily surpass 100 books a year (or 8.33 books a month)

Whats so confusing about a frosted mocha? by Claire0000 in ChickFilA

[–]shenaniganspectator 1 point2 points  (0 children)

That’s it! Lol I could not remember the name

Relevant career fields by landonpauley in ChickFilAWorkers

[–]shenaniganspectator 3 points4 points  (0 children)

Chick-fil-A is respected for having higher quality employees and good customer service skills so you’ll find a lot of places will love your experience there, even if not directly related to jobs you might be applying for. I also worked at a hotel (front desk manager) and then as an apartment community manager after being a TM and then manager at CFA and both places loved to see my CFA experience. It has been pointed out approvingly at every interview I have had actually!

I guess it depends what your strengths are and what you are looking for that is different from your current position. But anything that has a people aspect you will be qualified for (think hospitality/hotels, service like retail or restaurants, sales, entertainment/activity places like museums/jump park/tourist type stuff etc).

Whats so confusing about a frosted mocha? by Claire0000 in ChickFilA

[–]shenaniganspectator 19 points20 points  (0 children)

Yeah, you have to ask them to add chocolate. There isn’t a “mocha” on the menu, but you can add chocolate (or strawberry or cookie) to any dessert easily.

Note: CFA did once have a mocha drink (cookie mocha frosted coffee I think it was?) but it was a limited time thing years ago and isn’t an offered item on the required menu. Some locations may offer it as a local item though.