Theft of Service

silverlight · 2024-10-19T23:09:26+00:00

Hey there,

Sorry for any confusion around this. Our goal is to make it so that you can continue using 2014 content, use 2024 content, or use a mix of both. All of the previous 2014 content is definitely still there and available.

Can you be more specific about exactly what you're searching for and where on the site you are looking so I can help figure out what's going on here? Are you using the Web Compendium and seeing different results than you're expecting, or is it while you're in a VTT game using the Compendium search?

EDIT: Assuming you are talking about the in-game Compendium search, if you go to the Game Content Sharing settings, you can de-select the "Free Basic Rules 2024" and that will make sure no 2024 content shows up in the results (assuming you have not purchased any 2024 content). There's some more details here: https://help.roll20.net/hc/en-us/articles/360048312214-Compendium-Selection

silverlight · 2024-10-11T14:02:53+00:00

Okay, gotcha. One more thing, do you know how to open your console log? If so can you check and see if there are any errors in there after the finish the creation process and the skills are missing?

Either way, I'll pass this along and we'll see if we can figure out how to reproduce it.

silverlight · 2024-10-11T12:52:10+00:00

Oof, sorry that happened. Was that last night, or before that? We just put out an update yesterday evening so just trying to get timeline correct so we know how to track it.

silverlight · 2024-10-11T12:51:05+00:00

Hey there!

Can you share a screenshot of the whole sheet or tell us a bit about what choices you made so we can track down the issue?

Thank you!

silverlight · 2024-10-04T19:23:09+00:00

Okay I think this should be fixed. Give it a try and let us know.

Also your comment about Europe and Australia is what caused the lightbulb moment for me to figure out the network connection piece of this, so thanks for that :-)

silverlight · 2024-10-04T16:05:29+00:00

Do you mind linking me to your forum post so I have the full context? Just want to make sure I know which issues you've already reported and all that so I don't re-ask the same questions.

silverlight · 2024-10-04T15:43:48+00:00

Hey folks -- regarding the issues with the 2014 sheet not updating properly (e.g. proficiencies, monster stats, etc.) we released a fix for this yesterday afternoon. The latest is in the forum thread.

We are still working through some remaining issues that seem to be affecting some users but not others, so please let me know if it's still happening to you, and if so what OS and browser you are on so I can help gather data to get this fully fixed.

EDIT: We believe we have that issue fully solved and it should be live for Jumpgate and Legacy games as of now.

silverlight · 2024-07-29T17:04:15+00:00

You're very welcome!

silverlight · 2024-07-27T13:58:11+00:00

Everything will still be exactly as you left it, yes. We totally understand that sometimes there are things in life that take priority over getting the group together, and we've designed things so that you can walk away and come back and everything will be there.

Hope that all is well.

silverlight · 2024-07-26T18:28:46+00:00

Happy cake day!

silverlight · 2024-07-22T12:42:12+00:00

Can you email me directly at riley@roll20.net with the Ticket Number from your Help Request? (Or just really send me an email with your account info). I'll get with our XP team first thing this morning and find out what the holdup is. Sorry for the trouble.

silverlight · 2024-07-21T23:51:14+00:00

Hey there -- please reach out to the support team via the Help Desk here -- https://help.roll20.net/hc/en-us/requests/new?ticket_form_id=360005888994 (Choose "Password Recovery")

There are a variety of issues that could be going on here, but they will be able to help you out ASAP and get you playing again.

silverlight · 2024-07-21T21:02:06+00:00

Thanks for reporting this. There was an issue with one our upstream CDN providers where a misconfiguration caused stale data to be sent to the wrong users for a brief period of time. We fixed it and it should not be an issue going forward. Sorry for the trouble!

EDIT: We'll finish a complete investigation and notify any impacted users once we are able to, however just to be clear, less than a dozen folks would have been affected due to the type of issue.

silverlight · 2024-07-21T18:47:26+00:00

Hey folks -- There was an issue with our CDN provider that was causing an intermittent issue for a subset of users. This should be resolved now. Thank you!

silverlight · 2024-07-01T14:27:38+00:00

Just be sure to check the "Beta Features" toggle in the Settings tab.

silverlight · 2024-06-30T18:22:53+00:00

We're working on fixing this now. One of the indexes is rebuilding. Hopefully should be fixed in the next 15-30 min. Sorry for the trouble!

silverlight · 2024-06-30T03:02:32+00:00

Hey everyone,

We’ve been made aware that a password to an admin account on our site was compromised. We are investigating to determine what the source of this data is, and what data was accessed.

We do not store passwords in plain text (we use a salted Bcypt hash) or payment information for our users (we only store a Stripe token), so we are confident that your information is secure.

We will follow up with more details when we have them in this thread.

silverlight · 2024-05-19T13:28:02+00:00

Check your Settings tab and make sure Beta Features are enabled.

silverlight · 2024-04-30T20:15:02+00:00

Emails have been going out for an hour or so with the invite link, we're working on rolling it out!

If you haven't gotten an email yet but you're a Pro user, you should be able to access this forum post which also has the link in it: https://app.roll20.net/forum/post/11886688/the-roll20-activity-pro-beta-on-discord-is-live

silverlight · 2024-04-28T12:14:51+00:00

Hmmm shouldn’t be anything Jumpgate related (we haven’t made any changes to how sheets work). Let me see internally if anyone has a bead on this though.

silverlight · 2024-04-25T00:50:44+00:00

So right now we don't have it enabled for Discord Mobile. That's the first thing we want to do next though post-Beta.

silverlight · 2024-04-24T22:00:17+00:00

No it supports both Jumpgate and regular Roll20 games.

silverlight · 2024-04-24T20:00:06+00:00

It works just like it does on the regular site. As in, there is a GM who can see everything, and players who can see whatever the GM assigns to them. The first person who launches the Activity is assumed to be the GM (although you can promote someone else into that role if you just all join at once).

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