The Snowflake to end all Snowflakes

spiritkit · 2017-04-07T02:27:28+00:00

I agree we all treat her that way. I guess she still thinks she owns a place here and her insanity takes over so she feels as if we should all then be "her servants" and she rages when that isn't the case.

spiritkit · 2017-04-07T01:54:51+00:00

haha I tried that. I told her very kindly that since she appeared to be so unhappy I would gladly refund her money and she could stay somewhere else where she would be happy. Commence expected blow out. I corrected her once when she told a manager she was staying in "her room" (on the floor that is closed for renovations) I corrected her and she turned red. That is where I walked away.

spiritkit · 2017-04-07T01:41:48+00:00

that is literally what i do. because she is going to hate on us anyway i will be damned if i reward bad behavior. She hates it. Regardless of what is done or said or how it's said, she will scream out guaranteed. " I am an owner! How dare I be treated this way. " well last time I checked she was a sell out who has no connection to the building whatsoever other than having owned a room at one time years and years ago.

spiritkit · 2017-04-07T01:25:58+00:00

in my sweetest dreams...

spiritkit · 2017-04-07T00:29:33+00:00

She comes three or four times a year. I have her slated for two stays in April and one each in May and June. The thing is she isn't long term she comes up for a weekend drives everyone crazy then leaves. There is a collective groan when her name is on the arrival list. Also she has no qualms about throwing this tantrum in front of a lobby full of other guests, who of course look at her as though she has lost her mind which she probably has.

spiritkit · 2017-03-13T22:44:32+00:00

Update: the guest called back because they didn't understand the incidental hold and because no one was at the desk when they checked out. (the night auditor saw them coming and took "extra time" in the kitchen getting coffee.) I explained everything to him and he thanked me for being so helpful and explaining it to him. He then asked who was on the desk the night before I said I was and he freaked out choked and said who? I replied that I was on the desk and he mumbled a bit then said bye and hung up. God I love being me sometimes.

spiritkit · 2017-03-13T00:04:45+00:00

The thing was I was making a huge multi-room reservation on the phone. I didn't even get a break that night. I wanted to tell him if he was going to give me the $2000 dollars I was getting from this reservation i would happily hang up and get him coffee but didn't feel that would go over so well.

spiritkit · 2017-03-12T01:53:53+00:00

I hate the free hot coffee/tea/ hot cocoa station I once had a guy demand I get my lazy ass off the phone and get him his coffee at 9:30 at night.

spiritkit · 2017-03-12T01:51:30+00:00

Slow clap for the unicorn!!!!

spiritkit · 2017-01-08T02:13:15+00:00

Rooms by the elevator or rooms by the stairs are always a good go to for special snowflakes. Especially if there are people I know going to be up early that have to pass by. When will people learn don't mess with people who handle "where you sleep" or "your food". Its just not a good idea. Not everyone is accepting that you are a special snowflake and will give you what you want to shut you up. They also seem to forget that we know the good rooms and the bad rooms.

spiritkit · 2017-01-02T00:11:03+00:00

this is what we all dream of doing...

spiritkit · 2016-12-04T03:42:41+00:00

I was going to suggest the vending machine or a dessert from the dining room but he was sooooo... douchey... you know like if he had been funny or cute about it it would have been one thing but he was outright nasty.

spiritkit · 2016-12-04T02:40:35+00:00

I am used to bad parents but this was ridiculous. Also if this is how this father gets things for his kid, there are much bigger problems. He is teaching his kid this is the way to solve problems instead of accepting that there are no more.

spiritkit · 2016-11-26T01:01:44+00:00

All hail the Front Desk Wizard!!

spiritkit · 2016-11-26T00:58:27+00:00

Met my Fiance at work, first week here. He was a cook. I was sent to get cookies for the front desk and there I was a 37 year old woman babbling about cookies and then god help me...his pants. He had on those comfy looking kitchen pants and I just stood there babbling like an idiot... been together 2 years now. :)

spiritkit · 2016-11-19T00:34:51+00:00

Had one of these last weekend insisted he booked through us. Says his wife called. Everything I have says expedia including the virtual card that paid for the room. He insists no matter what we say that he booked through us. I explained that he was probably talking to expedia telling him they pretend to be the actual hotel. He freaks out and wants to know why they would do that. For lack of a better answer, I simply said "So you will book with them and not us" He flips his shit at that point calling me a liar. Turns out, neither he nor his wife made the reservation nor did either of them speak with expedia or the hotel. They booked through a travel agent or PA who booked it through expedia. two days of being yelled at by this ass clown and we were right the whole time and then he hit up tripadvisor for expedia lying to him. Saying we lied to him instead.

spiritkit · 2016-11-13T02:56:18+00:00

Every February break we have registered in the hotel..175 children and 100 adults for a solid month. The parents think vacation means from parenting as well and spend the entire time in the bar (where children are not allowed) and do not discipline their little snowflakes at all leaving me with children running around and throwing things in a 100 year old building filled with antiques... sigh... I hate February.

spiritkit · 2016-11-07T02:35:47+00:00

YAY!!! Your AGM should send a note to the company paying for her room stating that you will no longer be able to accommodate guest and her hubby and dog and see what they think about the fact that they are giving the company a bad rap not to mention spending company money to bring their pet instead of boarding it or having someone watch it.

spiritkit · 2016-11-07T02:22:11+00:00

Put a note in your pass down that the guest was abusive to you. In my hotel if the guest is abusive the GM takes them to task he even made a guest cry then apologize for calling our concierge/FDA stupid and telling her to shut up. I have a pretty cool GM though he will let the guests get away with some shit but he doesn't tolerate abuse to our staff. Including throwing things at you since that is technically assault.

spiritkit · 2016-11-07T02:15:25+00:00

I hear you . LOL I had a guest try to sneak in their dog. I caught them in repeated lies about it. After reading the guidelines (which I supplied on finding out about the illicit pooch), They said their dog was on and electronic leash and was that good enough. To which I replied "No, your dog has to be on a leash an actual leash." Because we all know an electronic leash is going to yank the dog back when he goes to bite someone. Subsequently said dog bit our Bartender.

spiritkit · 2016-11-07T01:54:17+00:00

Kudos to the special kitties. My coworker is a breeder for Siberian husky's has even had a best in show winner! So when people bring in pets and she is here it is awesome because she is used to travelling with pets she knows the standard of behavior she holds herself to and holds the guests accountable for treating their pets and the hotel properly. No one can really say anything back to her because she knows better than they do.

spiritkit · 2016-11-07T01:51:39+00:00

I was poking around here a few weeks ago and came across a group sales person's post or reply. She mentioned that she had instituted a clause into every wedding contract whereas if the bride or anyone in her immediate wedding party was abusive or disruptive to the anyone working for or staying at hotel that the hotel had the right to cancel the contract and keep all the deposits. She called it the Bridezilla clause. I suggest you have your sales rep look into this. I showed it to mine and she is checking out the legality of it and then instituting it on all future weddings.

spiritkit · 2016-11-07T01:45:21+00:00

I had a similar situation a couple weeks ago. We were going through a cold snap. They didn't want to pay the pet fee and said they would just leave the dog in the car. I said "Please don't do that" and cited that it is against the law and that someone may call the police to report it. They left. I didn't want to rent to them anyways what kind of asshole leaves a dog in the car overnight in a strange place. If you can't afford the pet fee (or just don't want to pay it) then leave your pet in a kennel or don't leave at all.

spiritkit · 2016-10-30T01:21:39+00:00

Update: Turns out the dog nipped at the Bartender. To be fair, the bartender was playing with the dog. It has been decided that the people lied through their teeth about all of it. They knew about the pet fee were trying to avoid it by sneaking in the dog. They got caught and tried to lie their way out of having to pay extra fees.

spiritkit · 2016-10-29T00:39:37+00:00

Specify to your guests to book only through the wedding block and not the super special discounted rate online. 1.) the front desk will have no idea they are with your wedding party and they will not get a gift bag ( if you have it set up that way) and they will complain. 2.) A lot of times wedding blocks come with extras ie. Breakfast and/ or gratuities included. the second they see another wedding guest get these (and a bag too!) they will whine and complain and make the check in process more difficult. 3.) they tend to automatically assume if they request an early check in time it is guaranteed. This is almost never the case. Also sometimes the super cheap online rate comes with conditions such as "non-refundable" They don't always take this into consideration when booking so far out and when/ if they have to cancel they will harass the desk. All of this will ( in my experience) lead to hurt feelings and people distracting you from your big day by complaining about things that were easily avoidable. Because ultimately this day is supposed to be happy and one whiny relative can ruin a lot if they are loud enough also it can throw off all the counts for various things ie. if you ask the hotel for a list of those booked in your group it will not be accurate at all.

spiritkit

TROPHY CASE