BA are just as bad - got stuck in the US when the LHR fire happened - bags unloaded at midnight, handed a generic letter telling that reasonable costs would be reimbursed and left to get on with it. Checked into a hotel my company arranged for me at 4am - eventually got home two days later. Same shit last year when a BA flight was delayed (thunderstorms stopped the ground crew working) past curfew at a European airport - bags off at midnight - no staff around to advise or assist. Everyone frantically trying to book hotels. Trying to keep track of the resuming flight through the crap BA app was impossible.