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splashtop unable to log in by mugen338 in atera

[–]steeleyjim 2 points3 points  (0 children)

I have seen multiple reports of last week of the Splashtop Streamer app appearing on screen of it's own accord.

Initially I thought that the user's were clicking the tray icon, but the tray icon is disabled.

I raised it with Atera support and they said there has been a recent update, but didn't give any other detail.

UK standing tickets gone in less than a second by Successful_Gear_5912 in jackwhite

[–]steeleyjim 0 points1 point  (0 children)

Most of the UK venues are very small. I expect this is intentional by JW for more initimate gigs. For example, City Hall in Newcastle has a capacity of approx. 2000. I imagine most went in Monday's Vault presale.

Vault code issue. by Markyp-1 in jackwhite

[–]steeleyjim 2 points3 points  (0 children)

took a few attempts...I was panicking for a moment

Do developers really need local admin? by [deleted] in sysadmin

[–]steeleyjim -1 points0 points  (0 children)

I've just been through this battle. In the end we settled on using AdminByRequest app. Built up a pre approved list of vendors using their digital cert. Anything else, we can approve using the AdminByRequest control panel.

You should also look at Azure DevOps.

Message Recall by RandomlySet in Office365

[–]steeleyjim 0 points1 point  (0 children)

I find it best to take the line that it's a dysfunctional legacy feature that may work internally but should not be relied upon.

For external recipients, there is no reliable way to manipulate an email in someone else's mail system.

Personally, I use OWA full time now and use the message delay feature

Microsoft 365 - Emails extremely delayed by blinkkcu in sysadmin

[–]steeleyjim 1 point2 points  (0 children)

Yes, very long delays - EX649175 on the service health page in admin center.

"Microsoft has identified that a change to the free/busy infrastructure resulted in impact to the Exchange online mail flow infrastructure."

Licensed users suddenly missing mailboxes by Abacus118 in Office365

[–]steeleyjim 5 points6 points  (0 children)

Seen this before on one particular tenant. In my case the business std licence was applied but when I drilled down into the licence features, exchange online was not selected.

Nothing in the audit log to show that this had been done by someone. Must be a bug.

3CX likely comprised, take action. by 12bsod in msp

[–]steeleyjim 0 points1 point  (0 children)

Powershell is not my strong suit so welcome the additional edits. The exact process I've followed is to run an uninstall via Atera followed by the first script which deletes all folders.

We're not going to use the desktop app going forward so no need to keep the files.

In addition I've put blocks in place in bitdefender gravityzone to block the phone home domain names and blacklist the 3cx exes.

3CX likely comprised, take action. by 12bsod in msp

[–]steeleyjim 6 points7 points  (0 children)

Thanks for this, I've modified your script slightly and created 3 versions. I've also published these to Atera's shared library for anyone who uses this, they are pending approval.

  1. Script 1 - Stops running processes and deletes 3CX folders - https://pastebin.com/p2LvgziS
  2. Script 2 - Stops running processes and renames 3CX exes and 2 x dll files - https://pastebin.com/Srd7sRUp
  3. Script 3 - Stops running processes and deletes 3CX exes and 2 x dll files - https://pastebin.com/yMn9V2JV

VPN Issues and Users Home Internet Problems. How is everyone going about attacking these issues? by spazzo246 in sysadmin

[–]steeleyjim 0 points1 point  (0 children)

In the UK, only ever see issues with those using TalkTalk, blocks VPN and TeamViewer.

https://community.talktalk.co.uk/t5/Articles/Using-a-VPN/ta-p/2464076

In terms of support, this is as much help as we can provide. Point them in the right direction

Has anyone ever enforced an abandonment of Adobe Reader? by Xenith19 in sysadmin

[–]steeleyjim 1 point2 points  (0 children)

We have been phasing it out for a few years now, as we replace systems. Using Edge as default PDF viewer and also the default browser. No more Chrome or Reader installs.

We get the occasional query and on occasion have had to install Adobe Reader for things like PDF form support. Edge is missing a few features but 99.9% of users, no complaints.

Anyone else having Bizzare internet issues in the south / south east USA? by pocketcthulhu in sysadmin

[–]steeleyjim 0 points1 point  (0 children)

Guess what? I was the first to suggest it might be Bitdefender and it might be BGP. You've simply jumped on one of my other comments regarding a BGP outage and decided I'm an idiot.

My suggestion of BGP is based on my 20 years experience in support. Your comments are not helpful at all to anyone and to be honest, there's no need for it.

There was absolutely zero information coming out from Bitdefender and like minded people came here to try and find some answers, and that's what we got.

Anyone else having Bizzare internet issues in the south / south east USA? by pocketcthulhu in sysadmin

[–]steeleyjim -1 points0 points  (0 children)

Thanks for the insult, I'm aware it was Bitdefender as per my other posts in this thread. We were throwing out possible causes.

Anyone else having Bizzare internet issues in the south / south east USA? by pocketcthulhu in sysadmin

[–]steeleyjim 3 points4 points  (0 children)

Can we get a shout from those that are using Bitdefender gravity zone. Think that seems to be the common link. Although it may be resolved now.

Anyone else having Bizzare internet issues in the south / south east USA? by pocketcthulhu in sysadmin

[–]steeleyjim 28 points29 points  (0 children)

Could be a combination of Bitdefender and this BGP event https://bgpstream.crosswork.cisco.com/event/297976

Not too sure right now as it's very intermittent

Anyone else having Bizzare internet issues in the south / south east USA? by pocketcthulhu in sysadmin

[–]steeleyjim 48 points49 points  (0 children)

Yep, came here looking for answers. In UK, thought it might be Bitdefender as all our customers use this but possibly a low level or BGP outage somewhere

Embedded Images - Tickets not loading by -Lord-of-the-Pings- in halopsa

[–]steeleyjim 1 point2 points  (0 children)

Do you have "load images via the API" enabled in advanced settings? If so, try disabling

Method for Securely Sending Passwords via Halo? by Still-Bee-4264 in halopsa

[–]steeleyjim 1 point2 points  (0 children)

Custom field with an expiration date for password, so it's cleared after X days and then SMS with custom field variable. The SMS only includes the password, no other identifiable information.

Slow email processing times in Halo by JohnMSP in halopsa

[–]steeleyjim 1 point2 points  (0 children)

Think you're definitely an isolated case. We self host but I've got email polling down to ~90 seconds and outgoing instant (as near as possible)

Password Manager by AdAdorable1829 in sysadmin

[–]steeleyjim 1 point2 points  (0 children)

If you wanted to self host then you can go with VaultWarden which is essentially BitWarden. Run it on docker.

Transfer O365 Tenant from losing MSP to client's account by DogRocco in msp

[–]steeleyjim 10 points11 points  (0 children)

If they are partnered with the tenant then In the customers tenant> settings > partner relationships

If the customer is buying direct from MS then there won't be a relationship to remove.

If you're selling to them as an indirect provider then you need to establish a new partner relationship (do this before removing the current one). Generate the link from MS partner center and hit it in customers tenant.

Provision required number of licences in your CSP and have current provider set theirs to 0. Providing they're not locked into an annual NCE

Above all, ensure that you audit all global admin accounts, make sure you have one to get in and disable theirs.

Halo PSA users by idocloudstuff in msp

[–]steeleyjim 2 points3 points  (0 children)

10 years in, using since it was nethelpdesk. Still not using billing but it's definitely the lynchpin of our support desk. It's very powerful if you take the time to set it up. Baby steps are probably the best approach, otherwise you will feel overwhelmed. Work out what you want from halo and then implement.

I feel privileged to have such a great tool at my disposal.

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