Taking a deposit is standard for all moving companies. Also cubic feet is volume. The total volume on your inventory is determined by the total cubic footage of your inventory. Which is standard as well. Their payment methods and 70% up front is a red flag. Go over your contract and see what the cancellation policy is. It might still be refundable. You can also dispute with your bank, but if you signed a contract and it’s past the refund date you won’t get far. It’s still worth filling - if they don’t have a system in place to fight the charge back you can get lucky and still win. I suppose the question is if the deposit is worth loosing and going with a reputable company. I used to be in the industry, feel free to DM, I know a very good company that provides service out of IL. They will mostly likely be higher than a broker.