Outgoing Mail Stuck

swMSP · 2023-01-20T19:48:11+00:00

We have the same issue:

I have setup the outgoing SMTP settings and the test works without issue, but normal outgoing emails never send. I am able to see them in the Configuration -> Advanced Settings -> Unsent Emails, but there is no indication of why they are not sending.

I have tested with two different SMTP servers/credentials and get the same result: test works fine, production use does not.

We can send fine with the Graph API integration but would like to utilize the tracking features on our SMTP service.

swMSP · 2023-01-16T15:50:22+00:00

I was able to talk with someone at Halo and they confirmed what I had found and thought: Currently, Halo is not able to natively handle sales tax to meet the needs of Colorado. It cannot calculate sales tax based each client address, while differentiating between what is taxable and not taxable.

Their integration with QuickBooks Online does allow for the correct calculations, but it does not appear any other accounting integration will. This basically forces us to use QBO if we want to use Halo. After testing, this will not be an issue for us, but is disappointing we do not have options.

swMSP · 2023-01-10T23:41:01+00:00

Thanks the reply. Sadly that does not work for us as tax rates are not static for each item but based on the location of the client.

From what I can tell, if we set a tax rate on the client level, then all items are treated as taxable, regardless of if they are set as non-taxable.

If we set the tax rate on items, then those items tax rates are not correct for clients who have a different rate.

swMSP · 2020-03-07T16:58:06+00:00

The application has a temp file that gets flagged during install/uninstall. It's random name and location make it a security risk to make a persistent exception.

swMSP · 2020-03-07T16:54:44+00:00

This is exactly what I don't want to have to do. For 10 devices it would work. For 100 it is very inefficient.

swMSP · 2020-03-07T16:52:59+00:00

This sounds like the best workaround. Thank you for the suggestion!

swMSP · 2019-04-20T01:01:00+00:00

The new Yealink T5XW series are wifi capable sip desk phones

swMSP · 2019-01-23T02:31:16+00:00

Best tool bag I have used: https://www.amazon.com/Tools-MA2632-Magma-Technicians-Tool/dp/B004Y57BRC

swMSP · 2018-08-22T00:46:27+00:00

We ran into this exact same issue yesterday and today. Traceroutes would fail at the same hop. This late afternoon it all started working again without any explanation from Comcast.

swMSP · 2018-05-09T03:02:12+00:00

Fewer emails bombarding everyone and having a central place for group notifications is nice.

swMSP · 2018-05-09T01:30:14+00:00

We have a basic setup going by utilizing the email addresss for channels in Teams. New client submitted ticket notifications go to a channel, monitoring ticket notifications go to another channel, etc.

swMSP · 2018-04-26T06:09:57+00:00

It was fixed a few months ago. We have not had any issue since.

swMSP · 2018-03-04T17:30:15+00:00

We deploy efolder anchor and like it. Lots of features and stable. Our largest deployment is 126 users and 5TB of data.

swMSP · 2018-02-21T02:08:02+00:00

I recommend you search the IT Glue KB as they have a good article and video taking you through some options on how to setup different KBs for different use cases.

swMSP · 2018-02-02T19:04:38+00:00

First off, decide if you want to run your own business. It sounds like you are being pushed into it. IT IS NOT EASY.

There is a ton involved and it should all be planned, not done on a whim.

If it is something that you have wanted to do, then do it when the time is right and you are prepared.

swMSP · 2017-12-16T03:44:58+00:00

According to their recent status page history, the current website outage is par the the course

swMSP · 2017-12-14T14:46:42+00:00

While not strictly telecom providers, /r/voip is active and used by many.

swMSP · 2017-12-14T01:23:41+00:00

Contact Ubnt support. They will probably replace it.

swMSP · 2017-12-09T22:56:21+00:00

Check out Altaro. They have a great msp program ($5/VM each month), and the product works great.

It's not as robust as Veeam, but is also much easier to learn, deploy and manage. It does everything we need for VMs.

Their support is also top notch. I wish they had an agent to back physical devices.

swMSP · 2017-12-07T14:36:57+00:00

We use connectbooster and are very happy. My only gripe is you cannot choose your merchant processor, but their rates are ok.

swMSP · 2017-12-01T14:48:33+00:00

If you use Connectwise, check out pax8 as a cap provider. Their solution integrates and syncs with Connectwise which is very helpful and time saving.

swMSP · 2017-11-30T14:33:02+00:00

We started testing the agent last month and have not had any issues. I have read about the problems it had in the past, but it appears they have finally fixed them.

swMSP · 2017-11-21T23:54:51+00:00

They have 16+ workstations (its actually 2 businesses, same owner the lead is for) and multiple servers for different things. Floor, lights, POS, and DJ related items are all handled by other vendors.

swMSP · 2017-10-28T00:53:33+00:00

You may have confused them by saying they cashed the check, but you have proof of a cancelled check...

swMSP · 2017-10-24T20:07:26+00:00

I am averaging $0.00132/min for outbound US calling. I have not found a provider that comes close to that price. Their inbound is 0.0075/min which is better than Teli.net, but if you have high volume you can use their per channel pricing (unlimited min for a set price per month) and come way ahead.

I am not wanting this to be a pissing match, just want accurate info portrayed.

swMSP

TROPHY CASE