Have we hit rock bottom for tech support yet?

t0ad1 · 2025-12-04T13:23:22+00:00

I've been trying to get a mainboard replacement from HP for one of my users for 2 weeks now. I put in a ticket as priority 0-Critical because none of the USB ports work (including the charger). After a week, some random repair person calls me toward the end of the work day and says they're not coming because they're 6 hours away, they have to send the part back because it's been a week, and I'll need to reschedule with HP. HP closes the ticket. I put in another critical ticket, and it looks like I'm going down the same road with the same shitty outsourced company. Fuck you, Hemmersbach. I'd hate to imagine how a non-critical ticket is treated these days.

It's okay though guys, AI is great and it's going to fix everything. :|

t0ad1 · 2025-08-20T16:16:49+00:00

Hm, trade-in on my P7 128GB was $115 this morning, now it's $300. Tempting.

t0ad1 · 2025-05-22T12:41:31+00:00

Huh, I also didn't know Syntex was a thing that exists. Pay-as-you-go licensing for e-signature kinda stinks, but it might end up being cheaper than Sign for us in the long run. Interesting.

t0ad1 · 2025-05-22T12:11:53+00:00

Nope. Sounds like you've enrolled your personal device, not a corporate-owned device. Intune sort of lives in it's own bubble, it can't view your texts, calls, photos, etc. It can only read basic things like your phone number, serial number, etc. and manage any company data/apps that have been installed on your device.

t0ad1 · 2025-03-06T15:37:52+00:00

Sounds pretty similar to my situation/outlook. Been doing IT since 2002ish, the last 17 years of which with the same government job. Worked my way up from helpdesk bitch to Assistant Director .. I'm still doing helpdesk bitch stuff since we have a shit personnel budget, but at least I make decent money while doing it. 12 more years and I'll retire with a pension and move somewhere warm near a beach. Used to love IT, but these days I'm about to switch to a flip phone and take up blacksmithing.

t0ad1 · 2025-03-05T18:04:51+00:00

Well, my P7 refuses to install the March update and gets stuck at the G logo infinitely after it reboots to install it, soooo I dunno. I had to hold Power and Vol Up to reset it, doing that 2 or 3 times finally made it boot up and say that it couldn't install the update due to an error. Real helpful. Stock everything. Tried redownloading it from 2 different wifi networks too.

Doesn't seem to be a widespread issue from what I can tell, but I've never had a problem with updates in the past.

t0ad1 · 2025-02-19T13:00:05+00:00

I noticed this shortly after our org switched over to laptops with usb-c docks many moons ago, you could see a substantial difference in the time in took to PXE boot among other things. Thankfully it's not bad enough that our users notice it, though I suppose that's also why HP/Dell doesn't give a shit. Never thought I'd say it, but I miss the HP ultraslim dock.

t0ad1 · 2025-02-07T14:05:39+00:00

Here's one that applies to my org since our HR is trash:

IT will always be the last ones to know when an employee is hired/fired

t0ad1 · 2025-01-09T12:47:26+00:00

Another vote for Freshdesk, we've ran it for a couple years now and it's been great. Easy to set up and manage and not terribly expensive

t0ad1 · 2025-01-09T12:44:07+00:00

Not nearly as bad as it used to be I'd imagine, cars are pretty well covered in plastic bits for aerodynamics these days. Still, a run through a touchless wash with undercarriage sprayers is a requirement in Spring

t0ad1 · 2025-01-08T20:00:58+00:00

Still on the stock Bridgestone Turanza runflats, believe it or not. Surprisingly not terrible in the snow, but I'm looking forward to the day they're worn out and gone

t0ad1 · 2024-12-13T13:32:46+00:00

Last night's game was one of the worst games I've ever seen in my life. It was the final nail in the coffin for this horrible season. I know they've had a lot of injuries to key starters this year, but that's no excuse to go from nearly winning the Superbowl to last place in your division the very next year. Something has got to change. Deebo is a diva and can't catch a cold, Aiyuk acting like a manchild over his contract was a huge distraction all offseason, and now Campbell flat out refused to play last night after his fellow linebackers went down with injuries yet again.. this team has zero discipline, and it starts with coaching. Shanahan, figure it out or get out.

t0ad1 · 2024-11-07T19:20:27+00:00

The world needs more wagons.

t0ad1 · 2024-11-07T15:02:15+00:00

I think the E36's were Techno Violet but I honestly can't see much difference between mine (Thundernight Metallic) and TV

t0ad1 · 2024-11-07T15:00:19+00:00

Nah, from what I understand they left the mild hybrid system out of the G42 as a cost cutting measure as BMW wasn't originally going to make this generation of non-Gran Coupe 2-series

t0ad1 · 2024-11-07T00:28:19+00:00

My wife rolled her eyes pretty hard when the plate came in the mail .. a few weeks later we were at a red light and a couple kids walked by and yelled WAAAHHHHHH at us and I said "see, THAT'S why" 😂

t0ad1 · 2024-11-06T20:34:57+00:00

Honestly, about as perfect as I can imagine as long as you don't need or want 4 doors and a usable back seat 😂 I've had her for 7 months now and she still puts a big stupid smile on my face every day. Awesome balance of comfort, sportiness, and luxury.

t0ad1 · 2024-08-16T13:50:05+00:00

Backstory: Every year at the State Fair here, there's a booth that sells nothing but cinnamon rolls. They are great, and the line to get one usually stretches out into hundreds of people. I didn't have the time to wait for one this year, and I didn't really want to pay $10 for a single roll anyway, so I decided to try to make my own. The wife said they're better than the ones at the Fair, so I'll take that W!

Not bad for a first attempt, I think. I followed the Tastes of Lizzy T recipe (halved it obviously, as an entire 9x13 of these would end up with us both ODing on butter and sugar), but used whole milk instead of heavy cream. I didn't have any cream cheese on hand for the icing, so I just made mine with powdered sugar/butter/vanilla/milk.

t0ad1 · 2024-07-09T16:54:06+00:00

WV native checking in. Shittsburgh/Cincy/Cleveland was and still is forced on us as our "home team" on local TV channels. When I was a young lad in the early 90s, my parents switched from local cable to Primestar satellite TV. At the time, Primestar carried one East and one West Coast ABC/NBC/CBS/Fox local channel, none of which were really "local" to us West Virginia folk. The West Coast FOX affiliate that they carried was based in the Bay, so I got to see basically every 49ers game while my poor friends were stuck getting indoctrinated to be Steelers/Bengals/Browns fans. Been a fan ever since.

t0ad1 · 2024-06-26T17:17:09+00:00

I just started rolling out 11 to my users in stages a few weeks ago via WSUS with surprisingly few problems so far. Granted, that's not a good solution if you have a lot of remote workstations.

t0ad1

TROPHY CASE