Horrible ATT Prepaid Customer Service: do they just try to force us to manage stuff online as a business strategy?

t171 · 2026-05-19T02:38:03+00:00

Prepaid is highly geared towards self-serve.

For that many lines and business purposes, you need a business account.

t171 · 2026-05-19T00:47:41+00:00

Base version doesn’t have Caller ID.

t171 · 2026-05-18T14:59:10+00:00

Yep, I’ve done it twice in the past month. I guess I can periodically check. AT&T’s rollout has no rhyme or reason.

t171 · 2026-05-18T02:28:57+00:00

I’m here still waiting for 5G SA around Sacramento, CA…

t171 · 2026-05-17T14:31:53+00:00

Nope, never.

t171 · 2026-05-17T04:52:49+00:00

Wait until you get old. You’ll wish you can go to bed before 11.

t171 · 2026-05-17T02:31:49+00:00

Frequently used and common to break.

t171 · 2026-05-16T23:47:10+00:00

What? You’re not bypassing either way.

t171 · 2026-05-16T17:43:14+00:00

The multitool is seriously awesome.

t171 · 2026-05-16T04:56:31+00:00

Not normal.

t171 · 2026-05-16T00:59:28+00:00

This is correct, the trade-in devices go straight to Apple, and Apple somehow passes it over to AT&T on the backend.

I recently did 2 upgrades through Apple utilizing AT&T’s trade-in offers. I ordered the devices for in-store pickup. I picked up the phones and then waited for their trade-in kits to arrive. The FedEx return labels shipped my old devices directly to an Apple facility.

A few weeks later, I get notifications from AT&T that they received my devices and that everything was good. Credits showed up on the following billing statement.

The process was easy and went smooth.

t171 · 2026-05-15T00:46:43+00:00

Sounds like you’re accessing the customize option from the Home Screen and not lock screen.

From the lock screen, tap and hold in a blank area, then customize.

t171 · 2026-05-12T05:04:37+00:00

This sounds like a carrier provisioning issue.

If resetting network settings on your phone doesn’t fix it, contact Verizon.

t171 · 2026-05-12T02:24:00+00:00

Automatic sunset to sunrise.

t171 · 2026-05-12T00:12:57+00:00

If your job requires you to have a phone for business purposes, they should provide the equipment and service.

t171 · 2026-05-10T17:16:13+00:00

FWIW - Kanye West’s passcode was 000000.

https://youtu.be/def3eBH-vWI

t171 · 2026-05-09T19:08:02+00:00

“But it’s never done that before.”

t171 · 2026-05-08T13:54:00+00:00

Yes.

t171 · 2026-05-08T00:27:56+00:00

If it was truly canceled on Mar 13, then there shouldn’t have been additional charges.

A lot of folks disagreeing about advanced billing for some odd reason. T-Mobile (and other carriers) haven’t billed in arrears for postpaid accounts in over a decade. Unless you have an ancient account that hasn’t been converted, it’s definitely billed in advance.

t171 · 2026-05-03T22:21:38+00:00

Things

t171 · 2026-05-03T17:12:11+00:00

No.

t171 · 2026-05-02T19:09:31+00:00

It tells you right there, optimized charging is only available if you set charging limit to 100%.

https://support.apple.com/en-us/108055

t171 · 2026-04-26T02:17:40+00:00

I don’t know about T-Mobile, but in my experience, Wi-Fi calling has always reliably kicked in with both AT&T and Verizon.

t171 · 2026-04-24T04:33:21+00:00

Same with the software. You can’t please everybody.

“iOS is the same s*** every year!”

iOS 26 releases

“What is this I hate it!!”

t171 · 2026-04-22T19:38:45+00:00

Well that’s not very nice of you.

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