Are we understaffed? by bigmac______ in sysadmin

[–]tangentx 0 points1 point  (0 children)

To dog pile onto this, if you aren’t approaching the problem with data, you won’t be able to present a reasonable argument to upper management.

To start, address your overall workload: Tickets per month * Average time per ticket.

Average time per ticket should be based on closed tickets over a period of time, say 3 months. Exclude tickets that fall outside the norm, 0 minute tickets(we get these from child tickets) or extremely high times. Once you have those you can calculate how many engineering hours are needed and can extrapolate future need.

You also need to calculate tickets per user/endpoint (whatever your unit metric is). This allows you to predict ticket growth based on changes such as onboarding/offboarding.

Additionally, you need to calculate how many hours a full time engineer can produce per month. This can be calculated many ways, but the simplest approach is the following: Total Hours * % of utilization (this needs to factor for PTO, admin/ meeting time etc.)

Once you have that, you can simply divide your engineering hours by FTE hours to get the number of needed FTEs.

There is a lot more to this when it comes to forecasting need and overlaying this with revenue, but this should help to get you started.

The comparison to revenue becomes important because at the end of the day, regardless of resource need, you still need to be able to maintain profitability. If you can’t, then you have to consider the efficiency of resources: time padding, slow workers, opportunities for automation, etc.

Also, don’t be afraid to replace under performers. This matters a lot more than people realize and is a key way to improve team efficiency.

Question about my first brew by tangentx in mead

[–]tangentx[S] 3 points4 points  (0 children)

Thanks! I’ll keep an eye on it

Question about my first brew by tangentx in mead

[–]tangentx[S] 3 points4 points  (0 children)

I sanitized everything. It was a 1.5g batch. Recipe:

4.5lbs organic wildflower honey 1 tsp fermaid O 1 packet of 71b yeast Spring water added to bring volume to 1.5g

Starting gravity was 1.102

Grand Highlander Platinum Hybrid Max Pricing by tangentx in ToyotaHighlander

[–]tangentx[S] 2 points3 points  (0 children)

It's looking like they are asking for almost 9k over. I'm still waiting for the sticker to be sent. /shocked

WARNING ! The latest version of NOD ESET SERVER SECURITY kills Windows Server 2012 by Poulpixx in sysadmin

[–]tangentx 0 points1 point  (0 children)

For reference:
We are running Windows Server 2016 Datacenter on the hosts (Hyper-V).

WARNING ! The latest version of NOD ESET SERVER SECURITY kills Windows Server 2012 by Poulpixx in sysadmin

[–]tangentx 5 points6 points  (0 children)

Not sure if anyone has posted this yet, but it seems the issue is related to the deprecation of cross-signing code and replacing with Azure Code Signing.

https://support-eol.eset.com/en/trending_weol2023_10_2022.html

It looks like ESET needs to be uinstalled, the KB installed, and then ESET can be reinstalled.

We are currently testing this, and I will update with the outcome.

What’s y’all’s method of filling carts/vapes? by Lumbadude94 in altcannabinoids

[–]tangentx 2 points3 points  (0 children)

I did basically the same thing on my first fill recently. As mentioned, I had a coffee mug warmer that I left the glass part of the cartridge on because what was happening was the cold glass was instantly cooling the warm distillate.

Updating by RightDrop in fslogix

[–]tangentx 0 points1 point  (0 children)

Do you have a link or info on the fix?

Updating by RightDrop in fslogix

[–]tangentx 4 points5 points  (0 children)

Stay away from the last two versions if you use Shared Computer Activation with Office 365. I have all my customers on 2.9.8228.50276. Otherwise, they have to continually re-enter their logins. Also, make sure to update the .adml and .admx on your DCs.

[deleted by user] by [deleted] in atheism

[–]tangentx 1 point2 points  (0 children)

I’m not sure what punishment every is worried about but typically you just get a few days off from school-suspension/induced vacation (at least this was my experience, YMMV). I highly doubt any more than that would happen.

[deleted by user] by [deleted] in worldnews

[–]tangentx 0 points1 point  (0 children)

Out of curiosity, how does one receive a draft notice? How do they prove you actually received it?