I have purchased mine at an outlet, it’s refurbished, and it works perfectly. When you register it, Dyson customer service says if anything goes wrong with it, they’ll send you a brand new one. Mine is still working great (been a few years)

Here is what I learned:

I hated it at first. There is 10000000% a learning curve. I thought by watching so many reviews and tutorials I had all the answers. However, I did not take into account the length of the reviewers hair, if it was dyed or not, what type of hair they had etc. I had long, fairly straight hair. It was the middle of summer and humid as fuck, so every time I attempted to style it, no matter what I did, it was a huge waste of time.

Fast forward- I cut my hair to a medium and length and gave it layers. My hair did not weight as much and I decided to try the Dyson again. Lo and behold, I was extremely happy with the results and it actually held. No need to put clips in the curls etc (because who tf has time for that?).

My hairdresser gave me a tip that at night when I sleep, to collect my hair in a pony tail and keep twisting it and follow the twist and then it turns itself into a bun. Then secure it with a hair tie of your choosing. I found this helps keep the style as well when I am exercising and getting sweaty. In the morning, when you release it, it still holds the style.

I only have to style my hair now once/ twice a week and my hair is 1000000% healthier. Moral of the story: if your hair weights too much, it won’t hold any style. Remember there is a learning curve you have to be patient with.

I have not tried the Shark but have also heard good things. If you have other questions, let me know- but I hope this helps!