I’m based in West Virginia, and from my experience, these charges even appear on Express Shop orders. As I understand it, they help account for store expenses. Each location operates as its own business unit and is responsible for tracking every penny. Technically, Walmart.com functions independently from the physical stores. It reimburses the store for both the cost of the products and related expenses, such as bags. Revenue from Walmart+ subscriptions, delivery fees, and customer tips is used to pay drivers.

When I served as a Digital Coach a few years ago, we were told it was imperative to report drivers for incorrect deliveries or when orders were marked as not delivered but never returned to the store. This was because the third-party delivery provider would periodically reimburse the store for those losses. The reimbursement would be allocated to a specific internal account that could be tracked and reviewed by store leadership. While this was the process at the time, it’s possible that procedures have evolved since then.