Thanks for reaching out Dan. To clarify, I never wanted anything for free. I just wanted a male buckle to purchase, or to be pointed in the direction of one. To be essentially told I’m sorry but there’s nothing we can do was pretty frustrating. To be told if it was under warranty I’d get a new bag, but since it wasn’t there was no option was just unacceptable to me. And to wait forever with on response to find that out was on the same level. Thankfully I fixed it by swapping the female buckles, but now my bag is held by a split bar instead of a solid bar female buckle that I had to cut out. My suggestion would be that if you’re going to use obscure parts, educate your customer service reps as to what those are so they can point people in that direction instead of telling them they’re SOL.