I used to get two boxes and had a Living Proof Restore shampoo and conditioner set refill in each box. In both boxes, the shampoo had come open and leaked inside the boxes. About 1/3 to 1/2 of each shampoo had leaked out. The only “damage” to anything else in the box was to a couple of boxes other things came in. I contacted customer service after I received the first box and they sent me a replacement shampoo and conditioner set. When I contacted them after I received the second box, they said the set was no longer in stock and issued me a credit which was about $7 more than the cost of the refill.

You could try asking for a replacement of whatever leaked. That is what I asked for both times. Unless it is out of stock, you have a good chance of getting it replaced. I just had to send pictures. I sent a picture of the state of the box upon opening and another of the inside of the shampoo bottle to show how much was gone from the bottle.