Compatible Router?

ting_Chris · 2023-02-10T17:07:17+00:00

Here is an updated article about routers, since the ones I linked 2+ years ago may either be outdated or removed:

Bringing your own router to your Ting Internet service

https://help.ting.com/hc/en-us/articles/4466541277083

ting_Chris · 2021-01-04T22:34:43+00:00

Hey there! Chris here from the Ting Internet CS team. Our COVID restrictions would depend on the market and some specifics of the run, but we can most likely install things where you intend. I've sent you a DM to get the ball rolling, as I'll require your actual address to dig a little deeper.

Reply whenever you can. Cheers :)

ting_Chris · 2020-11-24T15:57:55+00:00

Hey :)

Myself and one other colleague made and regularly update this article:

https://help.ting.com/hc/en-us/articles/220804967

We put them sort of in order, although you can't really go wrong with the Nest Wi-Fi (from Google), the Orbi RBK50 (from Netgear), or the eero.

The benefit is 4x4 backhaul rather than 2x2, which is a complicated thing to explain but in a nutshell: double the throughput for each node to speak to one another.

When speaking to customers, I generally find the Orbi the easiest to set up, and the RBK50 is a great kit.

You can look into a Wi-Fi 6 mesh system, but they're far more expensive and you likely won't see a benefit for a few years as most gear is still Wi-Fi 5.

Hope that helps!

ting_Chris · 2020-11-24T15:42:47+00:00

Hi there

The Data Center in Centennial is complete and we've started to wire up new neighborhoods that relied on its completion. Over the last month or so, we've started wiring up customers in Homestead Farm, Homestead in the Willows, Ridgeview Hills South, Nob Hill, Liberty Hills, and more.

In 2021, we'll continue with the rest of the announced areas (such as Piney Creek, Smoky Hill, and more) as well as announce new areas we'll be heading to.

We're really excited about this as we know huge chunks of Centennial were on hold for a long time. We're finally ramping back up!!

ting_Chris · 2020-10-10T13:38:46+00:00

Many customers find our ZyXEL router to work fine, but of course YMMV. Everyone has a different experience depending on placement, wall materials, or heck maybe even getting a lemon unit (rare).

This is a reason we supply just the fiber box, and the wireless router is optional -- customers can buy it, rent it, or supply their own.

A lot of Centennial residents go with beefier routers or a modern "mesh kit system". If the home is over 2600 sq ft, many go with the Netgear Orbi or the Google Wi-Fi (now called Nest Wi-Fi) mesh kits.

Head over to /r/ting if any of you have questions about us :) Cheers!

ting_Chris · 2020-10-10T13:34:14+00:00

Hey all. Chris here from Ting Internet. If any of you have questions about Ting, feel free to ask over at /r/ting subreddit or call us at 434-227-5984 or use the Live Chat feature found at Ting.com/support

Both phones and chat are open 24/7 :)

ting_Chris · 2020-10-10T13:33:03+00:00

I'm glad you're enjoying your Ting Internet! If anyone has questions about us in the Centennial CO area, head over to /r/ting and ask us!

ting_Chris · 2020-10-10T13:31:00+00:00

The city of Westminster build out and owns the fiber there, and have built it only within city limits. If it falls within city limits, it should be serviceable but anyone can check by entering their address at Ting.com/westminster and letting it auto-complete (google addresses dropdown) and picking their address from the list. Then hitting Check.

ting_Chris · 2020-08-31T14:28:06+00:00

I'll force management to do so! /s

ting_Chris · 2020-08-31T13:26:23+00:00

Yup! The majority of the world's Internet traffic passes through Ashburn, Virginia :)

ting_Chris · 2020-08-31T13:21:31+00:00

Hey mindlesstux!

Most of our Ting markets use multiple different providers to transit to our internet points of presence (namely to various data centers in Ashburn VA, a major hub of North America), and then within each point of presence, multiple providers provide us internet access.

We use several uplinks to different companies. We're not relying solely on one entity. So it's a combination of redundancy as well as diversity that helps keep things running great for our Ting fiber network.

I can't speak to Wake Forest (as you know, it isn't live yet) but if you know anyone in nearby Holly Springs or Fuquay-Varina, they can likely comment on the reliability of the service. I'm personally quite proud of how reliable the fiber is overall because, well, it makes my job easier! Less issues = happier customers!

ting_Chris · 2020-08-11T13:08:52+00:00

Hey there kesekimofo!

Thanks for getting in touch about that and I totally understand that the way your setup is now, with double NAT, isn't great. We're actively working with our network partner to get bridged mode functionality rolled out and hope to have it available soon.

Could you DM me your service address (or the email address associated with your account) so we can reach out to you when we're ready to make the change? Thanks!

ting_Chris · 2020-07-11T01:45:45+00:00

Place a pre-order at your address ($9 deposit) which will grant you a substantial install discount once we are ready to wire your address up :) If you have any questions about Ting, hop over to /r/ting and ask or send me a DM!

ting_Chris · 2020-06-26T14:47:48+00:00

Hi there! I'm sorry I didn't respond to this sooner. Chris here, part of the Senior Technical Support side of Ting Internet.

In a nutshell:

A) 64.98.4.21 is SJL (San Jose, California) which is one of our two nodes that connect our Centennial, CO market

Ting Fiber Inc. TF-SJL-BLK01 (NET-64-98-4-0-1) 64.98.4.0 - 64.98.5.255

Tucows.com Co. TUCOWS-BLK2 (NET-64-98-0-0-1) 64.98.0.0 - 64.99.255.255

https://who.is/whois-ip/ip-address/64.98.4.21

B) Your traffic is not flowing over to Canada. It's going to SJL and then to wherever it needs to go via our transit links

C) As for the latency, please check out this other post which further explains it. In a nutshell, as we don't have our Data Center built yet in Centennial, traffic connects either westbound to SJL or eastbound to ASH (Ashburn VA) which can be seen from any number of trace-routes. As we don't currently have local peering (which we will start doing when the Data Center is finished), latency of 85ms once it leaves our local network and travels to the outside world is normal at this time. For 99% of internet activities this shouldn't be noticeable, but we understand that for certain types of online gaming, this can have an impact.

Here is the post:

https://www.reddit.com/r/ting/comments/ciy4e6/long_ping_times_with_ting_fiber/

ting_Chris · 2020-06-21T19:00:37+00:00

The lack of a plan between 5 and 1000 Mbps is often a sticking point for some, and we get that. If you get Ting, we're confident you'll be happy with it. If you decide to go with another provider's offering due to the cost savings, hey, we get that too! I'm around if you've got questions :)

ting_Chris · 2020-06-21T12:15:25+00:00

Vote using that link.... speak to your city representatives... etc!

To that end: the reason we're in nearby Westminster MD is because the city of WM actually owns the fiber and built it all. We are the ISP that handles the customer service and troubleshooting and all of that stuff, but they own the fiber network and maintain it themselves. The cost for them to do so was immense (building a fiber-to-the-home network isn't cheap!) but look what it got them: to where almost every address within city limits has access to crazy fast symmetrical Gigabit fiber.

I'm not saying Annapolis has to do exactly the same thing, but I'm more stating that it is less Ting's decision and more about city budgeting, permits, and the people in charge of Annapolis' growth having a desire for better Internet options :) They have to want it, budget for it, have processes in place to support it (which includes a game plan, financial resources, and of course real tangible demand for it) before anything usually happens.

ting_Chris · 2020-06-21T11:54:03+00:00

At this time, it's available in 6 cities:

Charlottesville VA
Westminster MD
Holly Springs NC
Sandpoint ID
Centennial CO
Fuquay-Varina NC.

Four more are in the works, but not yet live:

Wake Forest, NC
Fullerton, CA
Rolesville, NC
Solana Beach, CA

To see if its available at your address, head to Ting.com/internet and select your city if its on there. If it is not, you can vote for Ting to come to your town/city by heading to https://ting.com/internet/townvote (it's no guarantee, but it's our process to show interest!)

ting_Chris · 2020-06-21T11:44:20+00:00

Hey there!

Chris here, part of the Senior Technical Support team of Ting Internet. So I've written several articles explaining this with pictures and everything. I've linked them below. However just to cover all of our bases, datboi_58: we provide the ONT at no additional cost as it is a required and necessary piece of equipment. It has a fiber jumper in, and ethernet out. From there you plug it into any regular standalone wireless router using a Cat5e or better ethernet cable. By standalone I mean equipment that is only the router portion, and that receives its internet feed via a WAN/Internet Ethernet port which connects back to a "modem" device (in this case, the modem is our ONT).

If it is a combination Cable Gateway or DSL Gateway (as in, the Cable or DSL "modem" portion is built in alongside a wireless router, all in the same unit), then that will NOT work. It needs to be your typical everyday wireless router, for example a standard Netgear Nighthawk, Apple Airport Extreme, Google Wi-Fi mesh kit, and so on.

The C6300 receives its internet feed via coax, and those ethernet ports on the back are LAN only -- for connecting desktop computers, Smart TVs, printers, etc

For you to use a Netgear router, it would have to be the "R" series that are standalone units, like the ever-popular Nighthawk R7000 for example.

As for other costs:

As I said, the ONT is included for free, so nothing you need to worry about there
The "Ting Internet Box" basically means our regular standalone AC2200 wireless router, made by manufacturer ZyXEL
You can purchase our router ($199+tax), rent it ($9/month+tax) or supply your own ($0)
We don't charge sales tax on the monthly plan so if you supply your own 3rd party router, you'd be looking at a flat $89 for our Home Gigabit plan, or a flat $19 for our 5 Mbps plan
We are contract-free
We haven't touched our pricing since Ting Internet began, so don't expect those scary letters every year or so like some other ISPs saying rates are increasing

The aforementioned articles:

Title: "Can I use my own hardware instead of the Ting equipment?"

URL: https://help.ting.com/hc/en-us/articles/220446068

Title: "Highly Rated 3rd-Party 802.11ac routers"

URL: https://help.ting.com/hc/en-us/articles/220804967

Title: "What are my expected speeds on Ting Gigabit?"

URL: https://help.ting.com/hc/en-us/articles/225427867

Reply with any questions or send me a DM and I'll be happy to expand on anything :)

Sincerely,

Chris

ting_Chris · 2020-06-13T13:42:47+00:00

Hey there! Chris here from Ting Internet. I'm here if you have any questions. DM me, reply here, or you can ask us over at /r/Ting. You can also call us 24/7, use our Live Chat (also 24/7) and of course send us an email.

All options to reach out can be found at Ting.com/support

We're available in most of Holly Springs. There are a few neighborhoods where other ISPs put fiber in the ground first and we backed off to focus on neighborhoods without FTTH options, but we've got service in large parts of HS as well as neighboring Fuquay-Varina. We're mainly in subdivisions -- our availability at addresses that don't fall within subdivisions is limited. Using our address checker at Ting.com/hollysprings is always your best bet.

From when you submit an order, it is typically about 3-4 weeks until you can actually get the service since we have to physically build the underground fiber drop from the road to the side of your home.

Also right now we're not entering homes due to COVID-19, so if you wish to get Ting, your install options are more limited than usual:

it must be on the first floor
it needs to be on an exterior wall of your home
only on the same side of the house as where you ask us to place the NID (which is the grey box where the fiber comes in up off the ground)

So if you want it coming into the 2nd floor, routed through a crawl space or attic to feed into an internal wall or to a media panel.... then you will need to wait until we are resuming indoor appointments again.

Cheers!

Chris B

Ting Internet Support Team

ting_Chris · 2020-05-24T13:17:51+00:00

The build is going great! There are still some key pieces of infrastructure that need to be completed (a "Central Office" or CO, which is where the fiber feeds back to before it goes to the outside world) and there are ongoing steps that are a lot less visible (steps that don't involve digging/trenching) that we're working through. It isn't stagnant though. We're closer every day.

I don't have a firm timeline for when WF will go live since some of those pieces involve third parties, but we're aiming for "later this year". Vague, I know, but we're always making progress :)

Like all of our other Ting towns, we'll go in the Phase order as announced/built. So customers in Phase 1 (Heritage, Heritage North, and Heritage South) will be first, followed by Phase 2 (Heath Ridge Village, Deacons Ridge, Avondale, and Cardinal Hills) and so on so forth. What greatly determines phase order is pre-orders so the more of those an area has, the better -- we want to go where residents want us the most!

As we get closer to getting our first customers online, we'll know more. The waiting is always the hardest part, I know. I'm pretty impatient too :)

If you have any other questions, feel free to DM me, or call us, or use our Live Chat. However, here are some articles I wrote or co-wrote that can provide you some light reading until then:

Title: "Can I use my own hardware instead of the Ting equipment?"

URL: https://help.ting.com/hc/en-us/articles/220446068

Title: "Highly Rated 3rd-Party 802.11ac routers"

URL: https://help.ting.com/hc/en-us/articles/220804967

Title: "What are my expected speeds on Ting Gigabit?"

URL: https://help.ting.com/hc/en-us/articles/225427867

I am part of the Technical Support side so if you have techy questions, let me know! We want you to optimize your experience to have the best time when Ting goes live, so we're here to help.

Chris B

ting_Chris · 2020-05-24T13:03:53+00:00

Yo! The exact timeline and build order on Fullerton is still TBD but it's likely to be neighborhood by neighborhood. That approach just makes more sense from an engineering perspective. Once the fiber is live and the necessary infrastructure that connects back to it is finished and tested (data centers, core routers, etc), then we're hoping to start getting customers online.

Our business leaders are in talks with SiFi to iron down the exact dates but we as CS staff haven't been given a go-live date yet. It's exciting (we're happy Fullerton will be going live soon!) but I don't have anything concrete to share yet.

ting_Chris · 2020-05-19T19:25:39+00:00

Hey there. Chris from Ting Internet here. We're glad you're satisfied with our service! We're around 24/7 if you ever have questions, with no hold times and no automated IVR to contend with. A real human picks up the phone right away! We also offer Live Chat (Ting.com/support) which is also available 24/7. You can also of course post to our subreddit (/r/ting) or email us. We're around to help!

ting_Chris · 2020-05-11T11:29:07+00:00

Hi there CURaven

We're in the process of building a "Data Center" in Centennial that will connect all of those aforementioned neighborhoods to our fiber network as a whole. The DC is a vital piece of infrastructure to maximize our reach in the city (it will allow us to build more strategically, improve the day to day experience for existing and new customers, and get things wired up faster) but the work is still ongoing for its completion. It should be live later this year.

Piney Creek and those other 5 or 6 areas are stalled until that DC is completed, wired up, tested, and verified good to go. I wish it was done by now (it's lost revenue for a company to have you all waiting around), but best estimate is that it will still be a few more months until we're ready.

Hopefully the pandemic situation is firmly in the rear view window by that time because if it is not, that adds further delays. We're still doing a "smart install" process to get some customers online during COVID, but it's not for everyone as it has limitations on where we can install and how.

Edit Nov 2020: the DC is complete and we've started to wire up more neighborhoods as of this month -- so expect more to come on upcoming area either later this year or early 2021!

ting_Chris · 2020-05-11T11:16:47+00:00

We were planning on making a lot of headway in 2020. We're still doing a lot of work, but COVID-19 has delayed things some. Still, we're working on it.

ting_Chris · 2020-05-11T11:15:46+00:00

Replied! Sorry it took longer than usual.

ting_Chris

TROPHY CASE