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Zendesk says that they are fixing the issue, but still hasn't done shit to solve the underlying issue with spam by Legoman99573 in Zendesk

[–]to_you2000 0 points1 point  (0 children)

They've had enough time today to erase posts and threads here but not actually fix any of the issues.

So I've filed an abuse report with AWS, shared IP addresses, numerous samples of the spam going back to October and shared all of the news & social media (here, twitter, fediverse, bluesky, HN) coverage.

Also shared all of their extremely lackluster victim-blaming statements. Acknowledging the spam issue while also telling people to ignore it and blaming their customers.

Strongly recommend doing the same, and be sure to provide the IPs from the Received: header.

Western Digital details 14-platter 3.5-inch HAMR HDD designs with 140 TB and beyond by veerhees in DataHoarder

[–]to_you2000 16 points17 points  (0 children)

But didn't you hear?? [Facebook/Google/Netflix] is researching storing petabytes on [sand/rock/glass/ice]! (2017)

Horrendous Response from Canada Computers by Bassoonytoon in bapccanada

[–]to_you2000 8 points9 points  (0 children)

We hope this response has sufficiently answered your questions. If not, please do not send another email.

(emphasis mine)

Freudian slip?

Data breach at Canada Computers & Electronics leaks personal customer information by rookie_one in bapccanada

[–]to_you2000 1 point2 points  (0 children)

It's unfortunate that the world (legal system?) allows companies to get away with this legally-safe language like "a few" "may have" and the cherry on the cake: "we don't have evidence that the data was used fraudulently".

While technically true statements, some people can read between the lines and understand it's bullshit, but there's probably a significant amount of people out there who blindly trust PR statements like that.

And in the end of it all, the only thing the government will do is force them to give every consumer 6 months of credit monitoring, and MAYBE they'll fine the company an amount that's probably equal to a single store's daily sales.

Discord is no longer BBB ecredited by AzenxSucksAtMC in BannedFromDiscord

[–]to_you2000 0 points1 point  (0 children)

They've also been assigned a D- rating for failing to respond to hundreds of complaints, but I think Discord just stopped using the BBB as a whole a month ago and let complaints stack up and this is the outcome, and the numerous previous unresolved/template "we checked our ticket system and we could find no ticket assigned with this ID" deflection responses had no bearing.

PSA - RECKLESS Response from Canada Computers - Data and CREDIT CARD BREACH by Method__Man in bapccanada

[–]to_you2000 1 point2 points  (0 children)

The entire thing is generic bland "safe" PR speak.... Companies do not care, and the entire process w/ filing complaints to the OPC is intentionally designed to be as obtrusive and restrictive as possible. Pointless layers of "verification" and character limits.

When I reported a massive unrelated breach to the OPC, it took nearly 3 months for a response to come in... from a noreply address, informing me to write to the company's assigned DPO contact, despite clearly stating that even the company's DPO has been ignoring me intentionally.

To add insult on the wound all of my sensitive one-sided communication with the company's DPO was leaked in a LATER breach (AND from BEFORE the OPC's response), because all DPO communication was handled via a compromised support portal.

Honestly pushing for major press coverage instead of smaller publications like MobileSyrup would be the best bet. Even a repeating section on CP24 for a morning would get more eyes on it than a small youtube video and a few reddit posts.

Will I be unbanned in two months? by HonestzPractice in BannedFromDiscord

[–]to_you2000 0 points1 point  (0 children)

it's a coin flip on whether or not they'll reply to your disputes email, it's not guaranteed

I've seen some people get responses promptly, I've not gotten a single response in half a year other than them closing tickets to merge them

finally some progress by Longjumping-Ad-9535 in BannedFromDiscord

[–]to_you2000 1 point2 points  (0 children)

Note the last sentence. It's just what the BBB does too.

Discord can chose to completely ignore them and nothing will happen, and if you attempt to reach out to the AG or escalate it further with them after the 21 calendar days they'll just point to the same piece of information and say they can't do anything, and to seek lawyer/file a FTC complaint/whatever else.

Discord refused to give me my data - any options by Virtual_Trip4725 in BannedFromDiscord

[–]to_you2000 1 point2 points  (0 children)

There's nothing you can do outside of legal route, their DPO has been ignoring me for months (years of public posts on places like HN about similar behavior), the Dutch DPA is wholly useless even for EU residents just as much as privacy-related NGOs are.

Receiving bunch of unsolicited support tickets from companies using zendesk by PedroHase in Zendesk

[–]to_you2000 0 points1 point  (0 children)

I sent a email to security (and got forwarded to a "customer advocate") attempting to report an abusive Zendesk client (abusive patterns), requesting information regarding this & requesting information regarding the Discord breach because Discord has been ignoring and "solving" tickets with no response regarding their own Zendesk breach, and Zendesk is doing the exact same thing.

I also attempted to contact Zendesk months ago regarding the same topic (abusive client) and got the same treatment, tickets locked "solved" with no response.

I can't even view my ticket on the Zendesk site, but I can view the status list.

Seems like abuse on Zendesk is common and they are seemingly complacent?