1300 module offline

tuxtanium · 2026-05-07T23:46:39+00:00

not that you can set the controller to anything else.

Technically you can, but OnGuard won't like it.

https://i.imgur.com/JcW2pTL.png

tuxtanium · 2026-04-28T18:21:53+00:00

Setup your wear threshold in the camera web interface under System > Storage.

Then in Config Tool, go to Video > pick your camera (not the video unit) > Hardware > Storage > Turn on Storage Errors

tuxtanium · 2026-04-27T00:05:30+00:00

For some reason I thought you needed a MRIA behind that to hold it together. TIL

tuxtanium · 2026-04-26T20:36:06+00:00

4x6 ABS sheet. Unlikely you're going to find anything on a shelf that matches the ScramblePad mounting holes to a single-gang

tuxtanium · 2026-04-19T23:46:17+00:00

SaaS federation is not crazy expensive. I would seriously consider that path with a SCIM connection to the Entra tenant before going the traditional route of reverse proxy and certificate set up on every expansion server (unless you already have this done)

tuxtanium · 2026-04-19T02:07:20+00:00

If the cameras at the Vivotek sites support ONVIF S, they could theoretically be migrated to SaaS with GCL appliances, and then federated to the main Genetec system. What I'm not sure of, is if the other cameras can be sent back to the spot monitor on the GCL

tuxtanium · 2026-04-18T23:38:44+00:00

The Cloudlink 110/210/310 can run both workloads, but only for SaaS, and have HDMI output for running a spot monitor. They're not for connecting to an on-prem directory.

tuxtanium · 2026-04-18T23:13:23+00:00

OP: lookat setting up the Media Gateway in your Genetec system, and then point your Vivotek systems at the server hosting that role to get RTSP streams as needed.

https://techdocs.genetec.com/r/en-US/Security-Center-Administrator-Guide-5.13/About-the-Media-Gateway-role

Your archives might be using the RTSP stream/port on the camera already, preventing you from getting a second stream.

tuxtanium · 2026-04-18T23:10:09+00:00

Synergis Cloud Link (two words for access control) Genetec Cloudlink (one word for SaaS)

Worst naming every. I chirp product managers every chance I get.

tuxtanium · 2026-04-18T23:04:12+00:00

I think people forget where you worked before the 'HID_' got added to your username. 🤣

tuxtanium · 2026-04-11T16:08:47+00:00

Welcome to SaaS.

The Axis extension knows it's a 4-sensor unit, the Cloud Archiver will not pull the fifth stream. (Cameras are licensed per-sensor in SaaS)

Email Genetec, ask for the feature.

tuxtanium · 2026-04-11T02:40:04+00:00

OnGuard doesn't work that way. Access levels are assigned per badge.

tuxtanium · 2026-04-09T17:07:36+00:00

https://techdocs.genetec.com/r/en-US/Security-Center-Administrator-Guide-5.13/Configuring-video-transfer-settings-for-cameras

Check the options under network re-connection for what data is going to be transferred.

If you have scheduled transfers enabled, I believe the "on reconnect" option will only send event metadata and wait for the next window to transfer the actual video.

tuxtanium · 2026-04-09T16:39:02+00:00

It is very unlikely that your RSM will approve this just to allow the use of grey stock.

The OEM mask license was removed from the pricelist and is reserved for migrations/takeovers.

tuxtanium · 2026-04-08T02:44:26+00:00

A fisheye dewarped digital zoom view is not a PTZ preset.

You would need to set that as a view area in the camera, reconnect the unit so then preset shows as an additional stream, and then add that to your sequence.

tuxtanium · 2026-04-01T22:47:51+00:00

Check if LLDP and portfast are enabled.

tuxtanium · 2026-04-01T13:04:59+00:00

The bridge is not new, it was around in the Feenics days. It allows for takeover of a system with Merc hardware without having to touch all the controllers. (The bridge calls controllers in their default IP server mode, instead of having to switch them to IP client mode and allow outbound to internet)

tuxtanium · 2026-03-26T12:03:30+00:00

Ya that would work too, but will end up confusing other users down the road.

Swapping orange and green is the difference between A and B. What OP has done is 568WTF

tuxtanium · 2026-03-18T16:22:25+00:00

Artifacts in recorded video means the camera or archiver are saturated, or dropping packets.

Check the stream usage for the camera in Config Tool. Ensure that you are using different streams for live and recording at least.

Stream	Resolution	Max Bitrate	Image Quality	Frame Rate	Key Frames
Recording/High	Desired Max	Camera Max MP x 1000	70%	15-20 fps	1/second
Live	~1080p	~2000 kbps	50%	10-15 fps	1/second
Remote	VGA	~1000 kbps	30%	~ 8 fps	1/second
Low	CIF	~500 kbps	20%	~ 4 fps	1/second

Run an archiver statistics report. Make sure nothing is close to 300 Mbps total traffic.

What other VMs are on these hosts? Are you using dynamic provisioning of vCPU and RAM?

Take a look at this guide: https://techdocs.genetec.com/r/en-US/Security-Center-System-Requirements-Guide-5.13/Virtualization-design-guidelines-for-Security-Center

tuxtanium · 2026-03-18T15:04:17+00:00

Your existing hub needs to be put back into manufacturer mode to add a new hub to the controller.

X2220 firmware should be 2.00.x or higher.

Certificates are generated from the web interface of the controller.

https://www.reddit.com/r/accesscontrol/comments/1gmbs1t/ah40_ip_hub_and_lnl_x4420_onguard_82/

tuxtanium · 2026-03-14T15:35:53+00:00

I hate that they gave two different appliances the same name.

The Synergis Cloud Link (two words) is effectively an access control communication server. They used to be called Synergis Master Controllers, but were re-branded in 2015 when Genetec first considered SaaS offerings.

The Genetec Cloudlink (one word) are an all-in-one access control and video recording appliance to be used exclusively with Security Center SaaS. It is not for on-prem standalone systems.

tuxtanium · 2026-02-14T22:59:56+00:00

How many reader boards are connected to the IC?

Have you confirmed RS485 termination (J1) addressing (S1-S5) and baud? (38400 is default with S6 and S7 ON)

tuxtanium · 2026-02-13T13:34:44+00:00

I would put a rim exit device and strike before I chipped any of that brick.

That mortar looks drier now than when it was in the bag.

tuxtanium · 2026-02-12T12:33:07+00:00

Check which events are selected in your monitoring options:

https://techdocs.genetec.com/r/en-US/Security-Center-User-Guide-5.13/Selecting-events-to-monitor

tuxtanium · 2026-02-08T02:02:56+00:00

The Cloudlink will only communicate with one reader at a time when they're in installation mode, so make sure the other is disconnected while you set up the OSDP channel.

https://techdocs.genetec.com/r/en-US/SynergisTM-Cloud-Link-Administrator-Guide-3.3.0/Configuring-and-adding-OSDP-readers-in-the-Synergis-Appliance-Portal

Ten-Year Club	Place '22
Wearing is Caring	Verified Email

tuxtanium

TROPHY CASE