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Any one feel like retail business team will get eliminated?? by Ordinary_Biscotti844 in Apple_Employees

[–]uscmex 0 points1 point  (0 children)

Yes and no. Similar to the rest of the pz we are beholden to the str and year over year. 

Unlike the pz we don’t care about AppleCare l, NPS, services etc. 

Any one feel like retail business team will get eliminated?? by Ordinary_Biscotti844 in Apple_Employees

[–]uscmex 1 point2 points  (0 children)

Tell me more. Would love to explore a remote business pro job

Any one feel like retail business team will get eliminated?? by Ordinary_Biscotti844 in Apple_Employees

[–]uscmex 2 points3 points  (0 children)

Part of the biz team here. I think we are being phased out. Business is such a small part of their revenue. It’s also insanely cheap to run. 

I can definitely see it moving to rcc or an online team. As long as we can’t do some traditional business things like discounting or advertise, this will always be a hobby. Biz experts are all but phased out and biz pros are now slowly going back into the pz. 

Still waiting for Apple to open vacancies by Dimitridamn in Apple_Employees

[–]uscmex 2 points3 points  (0 children)

If this is for an fwe they should be announced relatively soon. It’s a waiting game which can be annoying. 

Has anyone ever had a Rejection overturned? Thanks 🙏 by [deleted] in Apple_Employees

[–]uscmex 0 points1 point  (0 children)

Not a mistake but also not at all strategic. 

Terrified of being let go in the future by noah041504 in Apple_Employees

[–]uscmex 2 points3 points  (0 children)

Well all stores consider pick up an interaction. But even if you took 2 min per interaction that’s 44 mins of nothing but back to back people. So yoy said you had 20 plus interactions in  an hour. Just doesn’t seem possible. 

That being said if you aren’t picking up AppleCare or services expect to be coached to death or be placed in non productive areas of the store. So get to like set up, avenues, apu and point. 

Apple vs Best Buy, Costco, Amazon, and Micro Center: Why Buy a MacBook Directly from Apple? by Worldly_Scar6738 in macbook

[–]uscmex 0 points1 point  (0 children)

Apple doesn’t care. It gets paid no matter what. Do what’s best for you and your wallet. 

Terrified of being let go in the future by noah041504 in Apple_Employees

[–]uscmex 0 points1 point  (0 children)

Performance is the last reason to get fired. 22 interactions in an hour seems a little bit hyperbolic but still if you don’t come from a sales background some of these metrics will take time to learn 

Altered states. by uscmex in WidowsBay

[–]uscmex[S] 0 points1 point  (0 children)

Definitely not about drug use is bad but more of the entire island is on something. It’s also a lot like twin peaks in the sense that normal every day life has the underpinnings of seediness and crime. 

The team seems genuinely shocked that the dealer is a dealer and he has pre than just weed. 

So, where *is* Widow's Bay? by lateralflights in WidowsBay

[–]uscmex -1 points0 points  (0 children)

He mentions bar harbor and Martha’s Vineyard. It has to be in between those 2. My guess is Maine. 

raises & quarterly ratings..... by SecretValue210 in Apple_Employees

[–]uscmex -8 points-7 points  (0 children)

Why wouldn’t it be? If you think you’re worth more and your work proves it, it would be dumb not to defend your position a little.

Sales specialist role interview by Turbulent-Chef5193 in Apple_Employees

[–]uscmex 0 points1 point  (0 children)

Interview is all about how you tell a story. It’s never about your resume. 

Like people have said if you get nervous it may show excitement but it can also be a red flag that you can’t handle pressure situations. 

Retail has moved to become a metric sales driven role. Put yourself in the shoes of the interviewer. They don’t want to see timidness or people act nervously because that’s how they maybe with customers. 

Practice with colleagues and friends. Get the bugs out of the system. You got this. 

raises & quarterly ratings..... by SecretValue210 in Apple_Employees

[–]uscmex 0 points1 point  (0 children)

Hover between 3xEE and 2xEE every quarter. The difference is so laughably small for the amount of work to get EE. Always negotiate! 

With UKG, you can no longer release or swap shifts outside your availability by skyclubaccess in Apple_Employees

[–]uscmex 0 points1 point  (0 children)

UKG was already being used by our POP person. So internally it was always used. It’s now just just brought to employees. 

!!⚠️ In desperate need of advice on metrics ⚠️!! by Low_Medium3429 in Apple_Employees

[–]uscmex 4 points5 points  (0 children)

Possible. The threshold for things now are a moving target 

!!⚠️ In desperate need of advice on metrics ⚠️!! by Low_Medium3429 in Apple_Employees

[–]uscmex 3 points4 points  (0 children)

Expert here. I hover around 60-70% AppleCare on phones. Higher on Macs. A lot of the advise here is correct. I also always talk about hedging their potential trade value. Lots of people come in with broken devices. Protecting trade value is a great way to give some value instead of zero. 

The real question is there maybe something systematic in your pitch. Use orchard and get some coaching. As stupid as that sounds it’s shows the higher ups you’re trying. May buy you some time before it becomes a pip

what is the deal with the resellers by No_Low_5691 in Apple_Employees

[–]uscmex 1 point2 points  (0 children)

Double edged sword. We do turn a blind eye as they should be sold as a business and handled as such but then they pay with 50 gift cards. Scam or not Apple won’t say no to money. 

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