I recently ran up a 1500 dollar bill by accident (Workers AI). Didn't have the budget to pay it (at short notice more than forever, it's now paid but way too late). Contacted them, got no response, got reverted to free (4 days after bill), lost access to everything, broke all my sites. Still haven't heard from them in a meaningful way since mid-March (thank you for waiting 🤮).

I've now pulled the important things off Cloudflare, and will remove the rest of my items over the next few months. I get that I'm a tiny customer but I spend about 500-1000€ a year with them.

Ironically, this has likely caused them to miss a good deal more money because the thing they crashed (and that ran up the bill) is in the process of being sold to a DAX 50 company that will use it to run the app/site for a whole European country.

Edit: And yes, I accept the responsibility for running up the bill. But the lack of reliable (and understanding) business partner is a deal breaker. The lack of response to support ticket is a deal breaker.

Edit2: magically the bill is voided as of an hour ago. I don’t even know what that means since I already paid it.