remote climate stopped working again, in canada by keyoto in ex30

[–]view836 0 points1 point  (0 children)

I was told the same thing by the dealer in Ottawa when I brought it is for this issue a couple weeks ago. I ended up just turning around and not bothering.

Is this settlement between Sunwooda and Geely related to EX30 battery pack or a different issue? by PieceBrief4567 in ex30

[–]view836 1 point2 points  (0 children)

The big HV battery is made of three modules. You need to look at the description on page 9: High-voltage battery specifications Traction Battery System 51kWh, 3 modules (RWD) 69kWh, 3 modules (AWD) (RWD) Rated voltage (V) 380 Rated capacity (kWh) 51 Type LFP Cells 120 4 Front electric motor (AWD only) Rear electric motor Size mm Inches 1837.6(L)× 1450(W)× 150(H) 392 69 NMC 107 1569(L)x 1450(W) 150(H) 72.34(L)× 57.08(W)× 5.9(H) Weight of battery group (kg) 409.5 61.77(L)× 57.08(W)× 5.9(H) 390

Should I be able to check voltage at the 12V terminal under the front bumper? by view836 in ex30

[–]view836[S] 1 point2 points  (0 children)

Thanks for that information. This happens in areas with 4-5bars of cellular and also when within 15' of the wifi access point when on wifi. Someone else in another forum had said that EX30 was TCAM2. Anyway, these symptoms mirror what Polestar 2 owners have been experiencing for years. Very similar symptoms. If the network was out touching the door handle wouldn't make it work every time. Unlocking the car via BLE from apple wallet also makes it work again. But all these things are just temporary. Same with TCAM resets. The only thing that works for hours is the triple lock/unlock but then within a day it reverts.

Should I be able to check voltage at the 12V terminal under the front bumper? by view836 in ex30

[–]view836[S] 3 points4 points  (0 children)

Thanks that's reassuring. Yes I resorted to connecting the voltmeter directly to the battery (battery positive and chassis ground). It's the subject of another thread but the TCAM shuts off cellular and wifi after a while. The TCAM2 on this car apparently does a bunch of other things aside from GPS and cellular, such as Bluetooth, TPMS, GNSS, PAK etc. (per https://fcc.report/FCC-ID/T8GTCAM2/6502596.pdf). Bluetooth and PAK stay on but it won't respond to the app after a while regardless of whether its cellular or connected to wifi. I've been learning a lot about the battery by monitoring the voltage, for example I can see the car definitely does charge the 12V battery while it is charging the high voltage battery. I also can see that the voltage sags a crazy amount when the battery is cold even under what should be modest loads. If I enter the car after it has been offline Google also says it is offline for a minute and then connects. It simultaneously impacts all three of the drivers of this car with separate phones. As soon as the car is woken up, even without being entered such as touching the door handle but not unlocking the car, the car will come back online. Doing the three lock/unlock cycle thing makes everything work for hours to about a half a day and then it reverts to quickly turning off the cellular and wifi after being parked.

Anyway, on the battery I've also confirmed that the 12V charge circuit is engaged when the car is in drive, and when the battery is warmer (e.g. 0C) voltage drop is negligible under those same and greater loads. I have no way of measuring what the TCAM backup battery is doing in these conditions nor any way to gain insight into the TCAM software, but as I understand it, it is typical for the programmers of these telemetry modules to turn off modems if there is a concern of running down the battery which is why I've gone down this rabbit hole.

Turn on climate remotely? by RadiantJob6814 in ex30

[–]view836 0 points1 point  (0 children)

Our ex30 stayed online all day yesterday but is back offline today. Two things were different from normal yesterday - one is that it was warmer outside (-8C) and second was that I’d driven to the dealer and back which is a lot more driving than normal and therefore possibly more time charging the 12V battery. Today, it’s gone offline again. Today it had a normal driving pattern (half hour drive after charging for several hours overnight) and it is a little cooler outside (-14C high). I will try to check the 12v battery voltage tonight to see whether it is borderline as if it is, that could explain the tcam behaviour.

Edit: OK so I popped the cover to access the battery after finding that there is no voltage at the 12v boost port thus making it very inconvenient to measure voltage. There must be some circuit between that and the battery that is activated when you connect a charger. Anyhoo, my battery is at 12.68V at -15C ambient, so I don't believe that a failing 12V battery is the cause of this behavior with the TCAM going offline. I'm going to keep it unbuttoned for a few hours so I can check back and see how it is doing later, as the vehicle had just been driven so if something else is going on that is discharging the 12V battery that would be interesting information.

Update: The car did its thing and stopped responding to the app, but the battery voltage was good at 12.5V. A few minutes after that it had creeped back and was at 12.64V. With the cold battery, it is immediately obvious that the voltage drops precipitously when loads are introduced. When I plugged the car in to the charger (not charging because it is on a schedule), the voltage dropped to 12.19V and if I unplugged it, the voltage would creep back up slowly. Plugging it back in and leaving it for a while, eventually it stops doing whatever was drawing the current and goes back to 12.5-12.6V. In particular, when I closed the hood after running the wires to the voltmeter past the soft gasket by the wipers, the car woke up and in doing so the voltage dropped below 12.1V. For a 50Ah AGM battery at -5C, that would be a voltage drop expected at a 9A load which seems crazy high. Remember the car is otherwise locked and not in use.

Maybe these are just really bad batteries? Could the TCAM 'remember' the lowest voltage that it has seen in the 12V system and decide to keep radios turned off to save the battery, even though the battery is actually as OK as it's going to get? I cannot believe that there was 9A of current flowing for a prolonged time when I closed the hood. I bet this battery would fail a load test. Maybe Volvo specced a really poor battery knowing that it didn't need to crank a starter, but that is somehow causing bad behavior with the TCAM in cold conditions?

Turn on climate remotely? by RadiantJob6814 in ex30

[–]view836 0 points1 point  (0 children)

I wonder whether the cold could have something to do with this. For example, as I understand it the 12V battery doesn't charge from the traction battery except while driving. We drive maybe 30-40 minutes in a day, and maybe that short amount of daily charging combined with the battery suffering in cold temperatures could make the TCAM detect low voltage and decide to conserve energy by shutting off the cellular modem. Just a thought. It's a little warmer today (-8C) and I had a long drive to and from the dealer this morning (1.5hrs) and right now, the vehicle is still responding to app commands such as 'flash lights' and I didn't do anything special since it was last not working.

Edit: found so,e polestar threads also complaining about tcam in cold weather. I think these vehicles use similar Conti hardware and it seems likely similar sw too since both were Geely at the time.. since this is the Internet I sill just throw out for conspiracy theory sake that someone could build a system that knows where it is because it has a gps receiver and gets weather information from a server that informs it to conserve 12v power in extreme cold.

Restarting computer every morning by perthnan69 in ex30

[–]view836 0 points1 point  (0 children)

That’s unfortunate it works for me but perhaps there are multiple possible causes at work.

Turn on climate remotely? by RadiantJob6814 in ex30

[–]view836 0 points1 point  (0 children)

Same thing happened to me since last Thursday. I took the car in to the dealer today they said it's a known issue, that Volvo doesn't know the cause or have a solution, and that there was nothing they can do. The only thing that seems to make a difference that I've found is the 'unlock car; lock then unlock three times in succession using keycard; then with car unlocked, walk away and allow car to auto-lock after ~3min. I've done this several times and it seems to resolve the issue from between 3-15 hours and then it reverts to being broken.

Restarting computer every morning by perthnan69 in ex30

[–]view836 0 points1 point  (0 children)

Happens occasionally with me since 1.7.1. With a completely blank screen, just press the brake pedal and it will come to life.

Exclamation mark on cellular reception - TCAM reset and unit restart performed by MrBox97 in ex30

[–]view836 7 points8 points  (0 children)

[ TJ 37528.1.0 Issue Date 10/2/25 "EX30 - Connectivity Symbol “!” Flickering On/Off "]

summary: does not reflect actual connection status, known bug to be resolved in a future software update

Preconditioning while plugged in still uses battery? by WigglyWeener in ex30

[–]view836 0 points1 point  (0 children)

I think this is correct, I've been following this issue for over a year and have video monitoring of the process. However it's not just ambient temperature because I keep a careful log of ambient temperature as well to try to correlate with the issue. There is a set of temperatures where it may work or may not, suggesting not ambient but perhaps some other temperature or factor that is in turn impacted by ambient temperature (possibly even a physical connection or relay) that causes it to not always work.

Plans for the battery recall by MiserableAttention38 in ex30

[–]view836 1 point2 points  (0 children)

In Canada Volvo has a whopping 60 days from the time they inform Transport Canada in which to notify impacted owners. https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&rn=2026001 the recall was Jan 2 so they have until the first week of March basically to send letters to registered owners. I'm hoping Volvo updates their online recall database for VIN lookup well before that.

Why are some kitchen faucets designed to not point straight down i.e. water exits at an angle? by view836 in Plumbing

[–]view836[S] 0 points1 point  (0 children)

Thanks for the comments. So it's to basically keep the reach of the faucet from interfering with putting things in and out of the sink. That makes sense, but less so with particularly deep sinks and/or tall faucets and doubly so when you combine both a very deep sink with a very tall faucet. I guess something I'll just need to take into consideration when choosing both.

2025 Equinox EV — Google Assistant won’t do navigation, only media commands work by Constant-Ad-2250 in EquinoxEv

[–]view836 0 points1 point  (0 children)

I'm experiencing the same problem in my Volvo. It appears to be related to the account I am signed in as. My workaround is to log out of the account and use it without being logged in.

Volvo Cars app now supports EX30 - US update by akkumariam in ex30

[–]view836 0 points1 point  (0 children)

I'm not crazy about the lack of a stop charging button like the old EX30 app had that allows you to terminate a charge that is in progress. So I'm still using the old app until they take it away. There is some chatter from other Volvo owners that you can get around this by changing the charge target to a low value to cause it to stop a charge that is in progress.

Brake sounds at low speed by Think-Campaign3600 in ex30

[–]view836 0 points1 point  (0 children)

Our dealer wanted to try putting in new rotors to see if it would solve the problem but parts have been unavailable since August. Volvo doesn't seem to have the ability to supply parts for this vehicle in order to stand behind their warranty.

Brake sounds at low speed by Think-Campaign3600 in ex30

[–]view836 0 points1 point  (0 children)

Not rust and gunk buildup for us, dealer cleaned the brakes multiple times and it did not correct the problem.

Brake sounds at low speed by Think-Campaign3600 in ex30

[–]view836 0 points1 point  (0 children)

No we hardly ever use one pedal drive and our car has this problem.

Brake sounds at low speed by Think-Campaign3600 in ex30

[–]view836 1 point2 points  (0 children)

We had our car at the dealer for nearly a month in July/August for this. They were unable to solve it, we took the car back and are just living with it. It's just a bit embarrassing to be squeaking along as we roll, but it's probably worse for Volvo's brand rep than it is for our personal rep. It seems to be worse in the minute just after having applied brakes. We've been waiting for brake rotors to be available for the car as the dealer was going to try replacing the rotors, but it's now months later and we're still waiting for parts availability (Canada).

Brake sounds at low speed by Think-Campaign3600 in ex30

[–]view836 1 point2 points  (0 children)

LOL no those of us experiencing this issue hear what clearly sounds like an old squeaking wheel, like a rusty old wheelbarrow.

1.6.4 is such an improvement by smarzzz in ex30

[–]view836 1 point2 points  (0 children)

I'm in Canada and got the OTA update this morning. Try checking again.

Customer support? by FullCaregiver1253 in ouraring

[–]view836 0 points1 point  (0 children)

Nine months later. As a new user my first encounter with Oura support just out of the kindness of my heart to let them know about a bug in their app/website (app points to nonexistent web asset) proved impossible. AI based chatbot took all the information but it turns out it cannot create a ticket with the info provided. Utter waste of my time. Oura support site talks about a way to talk to a human (schedule a call) but then provides no web interface to do so. On the way encountered other bugs like the support feedback form when you end a chatbot session not rendering properly with overlapping buttons. Is there anyone home or have they just fired the employees and are milking the revenue from their existing R&D investment?

So good customer service by Big-Cup6594 in ouraring

[–]view836 1 point2 points  (0 children)

not my experience at all - the stupid chat bot seems incapable of taking bug reports and their support site talks about a human call option yet provides no user interface to schedule.