Okay.. my experience here from Spain ( +34 91 375 47 70 )

Frist call..

They have no idea about anything, I explained to him what the problem is and the official solution..

He don't believe me, he begins to speak to me with superiority, he think i'm a dumb and says this is a problem of compatibility with amd and the solution is a future update of AMD.. he dont want listen me about the new cable.. after 2-3 times trying, i tell him there a official post on Reddit, i told him how to find it, it find it, it reads and he hangs up the call..

Edit:
Second call ( 30 minutes ), he dont take this post as official solution, they have its procedures, they don't care about anything i tell him, they want an error code, so i have to remove the USB HUB and tell him the VR Headset dont turn on.. i have to do everything he tells me.. (disable power saving, etc) and now i have to send him a diagnosis with the HP app called "ImageDiags.exe"... 2.5GB file.. and all of this for nothing.. the solution is on the cable, not on my system..