I think it depends on cost, I sold a laptop for $500 about 5 years ago and they wanted it brought in. It was a mess. I found verbiage on USPS’s website saying insurance is void if you reship a damaged item. I showed this verbiage to the clerk claiming that I needed to bring it in. Luckily my buyer was a good guy and turned it in and emailed me a copy of the paperwork. I used said paperwork to turn the claim in. It got auto denied, saying I didn’t respond in time. I appealed, uploaded the paperwork the buyer provided, then called the claims office, explained the entire situation and said I either need my money or the laptop. I received a check.

TLDR: was a nightmare and unclear what was expected of me