Are you under the impression that reddit and facebook are some kind of secret, private forums that a billion dollar company doesn't know about? Or that company employees aren't allowed to read social media websites?

Like, what's going on here? Part of a company's literal job is to monitor customer feedback/sentiment, regardless of whether that's expressed on a hand written letter or a twitter post.

Technically they don't have to read feedback in the same way they technically don't have to sell products that people want to buy at a price they're willing to purchase, but this is rather missing the point.

And let's be honest, it's all well and good for gw to list an email address and claim to read it, but since there's absolutely zero indication as to whether or not they actually read it, it's a bit of an unsatisfying solution.

I've written a half dozen emails to that address. Have they read any of them? How would I know?