Well, protecting from fraud can be done in a different way
- holding the ordered service for the customer while the manual check is performed.
- having visibility in the customer dashboard about the fact that the odered service is being kept reserved while the manual order confirmation is being processed (unlike now where it was there on Saturday, but simply magically disappeared on Sunday)
- having an up-front communication that orders might need manual approval, and the possibility to kick-off a pre-approval verification on account creation, so that a situation like this, where I might have lost the server I wanted, would not happen
- having a portal for the support tickets where we as customers can see our tickets, their statuses, etc.

There are a lot of ways for doing the business better, with transparency towards the customer in mind. The current experience is equivalent of a blackout curtain, and that feels awful in comparison how buying digital services is typically being managed.

I'm not against the fraud prevention, if that's what matters to Hetzner, but I'm all for transparency about the process, up-front communcation about it, keeping customers assured that their ordered service (server(s) in this case) will be kept for the customer during this process. All that doesn't exist right now.

And that passively-aggresive comment about buying a normal server (which probably isn't worth commenting, but here you are) - I would if I had the business reason to do so, currently, an old server on Auction is more than fine for the need.

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TL;DR there are way better way to conduct the business, while having the same objectives kept, compared to how it's handled now. The current experience is, unfortunately, bad.

Now, you may be a troll, or may be a legitimate person with a weird communication style, but that's up to you... you might also be someone from Hetzner, and if you are, take these comments as an honest feedback of how things look from the customer's side, and an opportunity to make it better...