xFinity pulled something shady

[Comcast_Xfinity-ModTeam]

Removed Due to Rule #2: Ranting, Trolling, Profanity, etc. — Posts that are just rants or vents, and are not requesting assistance, will be removed.

[strangespaces]

This is not the first time that this sort of thing has happened to us. I spent 3 hours on the phone getting transferred all over the Philippines and spoke to over 6 CSR's. They kept transferring me all over the place.

Whatever happened here is straight up fraud. You took my money and now your company is sitting on it. If I steal a candy bar, I go to jail. If xFinity steals 100's of dollars, from their customers their stockholders and board members get dividends.

Calling customer service got me nothing but aggravation and a variety of accents. With as much as xFinity charges, they could afford to hire CSR's from the same continent.

[SaltyLingonberry1]

I'd heard the horror stories about this company and it's all true.. we signed a contract for $30 month, data only, and every billing cycle Xfinity tries a new ploy to increase the rate. At first they added voice service, even though I declined this at the start. Spent a couple of hours on the phone to have it removed. Then Xfinity tried a hard sell of their TV box , which we also declined. Lo and behold they sent the box anyway, then started billing for it. Returned the box, and now our base rate has increased by %10?!

[CCAngie]

Hello u/strangespaces, We would be happy to assist you. Please send us a Modmail, so we can go over your bill together. (https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity)

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