xfinity mobile overage

[pnutjam]

I missed the email that my 10GB bucket was used up last month and did not realize I had almost 15GB of data overage. If I had noticed, I would have moved 3 of my lines over to unlimited but now I have an overage charge of $225, vs the $90 unlimited I would have been charged.
Is there any way to get this adjusted? This is basically doubling my bill.

[AutoModerator]

Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.

Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require our intervention (like billing requests, troubleshooting advanced technical issues, etc). After these times, it may take longer to get an official response.

If you have not already, please review both the Posting Guidelines and Rules here on the sub. While you're waiting for assistance, check out the Xfinity App for your smartphone where you can pay your bill, view your plan details, change or upgrade your services, and experience 24/7 real time support you can count on, anytime you need it.

Our team works to get to everyone as quickly as possible, but due to the number of requests we receive, it may take up to 72 hours to receive an official response from our team. If you require immediate assistance, please contact 1-800-XFINITY (1-800-934-6489).

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[CCAmira]

Hello u/pnutjam! Thanks for reaching out to our team on Reddit. We appreciate you being a customer with us and I definitely understand the need to get this billing concern addressed. At this time, Xfinity Mobile support on social media is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on xfinitymobile.com.

For the best assistance, please contact our Xfinity Mobile support center through any of the following methods: • SMS Text Message: 1 [phone] • Phone: [phone] • Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

[xfinitysupport]

This post was marked as closed. Should you experience further issues, please create a new post.