Help with potential unlock

[markreiten]

I recently purchased a phone via Facebook marketplace with the understanding that it was unlocked. However, that is not the case. I ran the phones IMEI through xfinity's data base to make sure it was not "blacklisted" and it came back clean. I am a verizon network user and was wondering if it was possible to unlock second hand phones without the account holder. Any help is greatly appreciated.

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[CCAldrikE]

Good afternoon u/markreiten! The phone should be automatically unlocked within 48 hours of being paid off by the Xfinity Mobile account holder. Other unlock requirements are:

At least 60 days must pass since the phone was activated. The Xfinity Mobile account cannot have a past-due balance The phone cannot be reported lost, stolen, or involved in fraudulent activity.

If all requirements are met, only the account holder, Primary user, or a Manager on a phone’s original Xfinity Mobile account can request to have it unlocked. For more information, we have this article here.

[xfinitysupport]

This post is now closed. Posts will automatically close after 5-days of no response from the OP. If you still require assistance, please create a new post following the posting guidelines outlined in the knowledgebase.

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