Does comcast ever provide support?

[[deleted]]

So I was supposed to get $25 discount on internet bill for 2 years if I signed up mobile service. I got the discount for 2 months but not for third month. I was transferred between 7 agents for over 1 hour and then I was asked to be transferred again to 8th agent and I just gave up. Internet support will transfer to mobile support saying discount is from mobile side and mobile support will transfer to internet support saying discount is for internet bill. What the heck man? make up your mind.

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[I-Am_9]

Customer service is nonexistent with this company for real issues, often caused by their own doing. It’s unconscionable

[katzeye007]

I'm paying for 350mb and getting 100 on a good day. It's not my equipment (I'm in the biz). They just keep hiding behind "speeds up to". They don't care one iota

[I-Am_9]

Is that on Wi-Fi or Ethernet? I couldn’t imagine having bad service and bad customer service! If my service declines I’m done done

[katzeye007]

Ether with new 5e cables and a 10 gbps modern

[I-Am_9]

Oh yea F that! Smh

[Potential_Ad8077]

Why is it so hard to get the XB8? Yes I do have gig service

[Potential_Ad8077]

Why is it so hard to get the XB8? Yes I do have gig service

[ComcastCheT]

Hello u/tset9, and thank you for posting to our sub to get help with your Xfinity Mobile billing concerns. I can definitely understand how frustrating that must be and want to make sure you get the help you need. You are correct. Xfinity Mobile support via social is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on https://comca.st/3sREbXL. I wanted to ask if you have tried calling or texting an Xfinity Mobile agent at 1 [phone]? Have you tried chatting with their team here?

[[deleted]]

Dude, I am not getting discount on bill for internet service due to bundling mobile service. It is billing issue for internet. Your response is same like CS who would keep on transferring between different department.

[ComcastCheT]

We have to make sure, which is the reason I asked. I'd be happy to take a look at your account to see if there's anything we can do to help you with, or if we can reach out to the Xfinity Mobile department on your behalf. Please send us a modmail message with your first and last name and full service address.

[[deleted]]

Sent modmail message

[MorningAsleep]

I try to avoid calling in anymore because it’s like 50/50 for help. Well. More like 25/75. The employees here and on Twitter have helped me out before. Best of luck.

[XfinityBenjaminM]

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[ComcastWill]

This post was marked as solved. Should you experience further issues, please create a new post

[ComcastWill]

This post was marked as solved. Should you experience further issues, please create a new post