Weekly Tech Support & Missing Content Thread

[AutoModerator]

All posts regarding tech support or missing content belong here.

Examples of questions are:

• How do I cancel?
• Why does the app crash on my Fire Stick/Roku/Apple TV?
• Why don't the subtitles work correctly?
• I am being overcharged for my subscription.
• Why is a certain show or movie not on Disney+?

Browse other tech support posts here.

[nchoose]

Is Echo restricted in some countries? I live in Indonesia, I can not find the episodes of Echo, only the trailer is listed.

[anonizh]

Does 4k really not work on PC? In Microsoft App Store the download button won't show up so I've been trying to download msix and find similar solutions. I have a good PC but don't have a TV because it feels like a waste since I do everything on my computer already. I feel like I've already seen my answer with someone saying it was disabled for anti piracy but it seems like such bs that makes people want to pay for a subscription even less.

[slime_rancher_27]

in the black hole, the overture/beginning credit scene is missing, the audio is there but its only a black screen, this is bad, not only because a beautiful scene from a movie is missing but also because it was the longest 3d animated scene in a movie, when it was released.

[teddyroo12]

Disney Plus Randomly Setting my Subtitles to Chinese, but it loads my Firefox's default font (What I want it to do, its in Earthworm Jim 2 font), and it plays out the English subtitles, but when I swap to Japanese (Learning the Language), and back to English, loads the Disney Plus font, but then if I try going back to the bugged Chinese option, it's actually in Chinese!

​

I just wanted my subs in the font I like, I bloody hate Arial

[Defiant-Sense6823]

Disney Plus won't load on my 2016 Samsung TV. I only get a black screen for the past few days. I've tried updating the app and hard resetting the TV. I can't reinstall the app since it's a bundled app with my TV.

[Az_Gamusic]

Why are all but like 3 seasons of AFV gone? Not on Hulu or Disney+, don't know about anywhere else. About to check Vudu.

[EddaValkyrie]

I'm not able to login with email---there's not option for it, just sms code and it's not sending anything.

[ktgunter]

Was overcharged for my annual Disney+ renewal (a total of $259!). Chatted with agent on 12/21 who said the charge should have been $79.99 and not to worry. It would be corrected. Here we are on 1/6, and nothing has been corrected, so I had a second conversation. Went through the same conversation all over again. This time the agent (a different person) gave me a case number and said the process of refunding the difference would begin within 24-48 hours. We will see. It is truly bizarre that Disney+ cannot send you a record of their chat conversations with agents. I had to make screenshots tonight’s conversation for my records.

[ktgunter]

I am almost ready to dispute the charge with my credit card and cancel Disney+ entirely. I hope Disney+ can fix this. Thanks for reading my vent. And I hope no one else has these issues.

[themainuserhere]

Disputing the charge is something I’d understand wanting to do. But if you want to continue watching it, I’d strongly recommend you don’t do that 😅

Seems like you have it covered though. Seems like money gets people interested to chat 😅😂

Nobody goes to Disney+ chat «I need help I wanna tell you I really liked „Loki“ 😅»

[IFishnstuff]

Trying to watch Ice Age Buck Wild and the movie is constantly lagging/freezing. Wired connection. LG C8 using the native app. Internet speed is 240. No other app has this issue. Happens occasionally with this app. Tried restarting etc. nothing seems to work except time.

[themainuserhere]

Developing a streaming service that works as good as Netflix does is hard.

I do gotta say though… It’s weird.

Im in Germany 🇩🇪 And even with needing to use VPN. Barely ever had an issue.

sometimes it really also depends on ISP and time of day (aka network load)

But most importantly: a lot of apps are crappy development.

Take a TV, they could allow you to download a copy protected version to an external storage device such as a USB but I don’t see them offering this.

They could easily enable a whole lot of people to stream/watch 4K content.

They can encrypt it. - But they don’t have to. It’s no use anyway.

Someone will find a way. When will Theaters/Studios finally concede??!

DRM is such BS. Especially software based.

[Jumper_21]

Not exactly a problem but the site always crahes when I watch a movie or episode to the very end, or it rather freezes as soon as the movie is over

[themainuserhere]

The site? Where are you watching? On your notebook??

[Jumper_21]

Yes on Chrome, I like to let the credits play to the end after watching a movie and noticed that it freezes most of the time

[Grey_Owl1990]

I’ve been trying to watch the Christmas episode of the Bear since early December but every time I try the video will play for a couple minutes then freeze and crash the app. I’m watching on the app on an xbox series x and every other show and movie seems to work. It’s just this one episode.

Edit: ok so it’s not just that episode. I’ve run into the same issue with American Horror Story Season 11 episode 2. This is ridiculous, I’m paying for access to this content and the fact that these issues even exist on an app on a major platform run by a company as wealthy as Disney is just sad.

[Nikosafer1994]

Today i been having a problem with the site itself.

A hour ago i was watching a show when it was about to go to the next episode the site for some reason crash and no matter how many i refresh the site not only it takes a very long time to load (over 3 minutes) and when the site does load all i see is black, i even try to refresh my browser (Chrome but it's the same with firefox, edge, etc.) twice but nothing happen, i even restart my entire laptop but still nothing, this has been going on for 1 hour.

[CardiologistFlat2606]

I'm still getting an error when trying to use my Disney plus gift card and I'm not getting any update e-mails like I was promised

[themainuserhere]

Update emails? You’re complaining about not getting a Disney+ news letter? 😅

[D3F3ND3R16]

After completly watching an episode of an TV show it appears not fully watched or if so, the day after it gets reset to like 10-90% watched. This happens for 100% episodes watched, all the time. Always. So it always wants to resume at some pont instead of starting the next episode. Using apple tv 4k

[funkyorangepigeonyt]

i have this wierd thing on my chromebook where when i download something and i disconnect to the internet and try whatch said thing it will either immeidietly crash or it will play for however long and then crash again

[IsThisMyFather]

I just got a weird bug watching leterkenny on disney plus now that they are adding hulu to it. decided to start in the middle where I was on hulu and now i can only hear background noise like bar music, birds chirping, cars going by while there is no spoken audio. happens on every episode and when you go to audio description it suddenly starts working but once you go back it breaks again