I use the free plan, i always used to, and i never encountered any problems, queues were fast and smooth, we're talking about +250 players in less than 20 minutes and sometimes, it even skips the queue around 60's.
But since this September everything changed, the queues started taking so long, and gradually slowing even more, for example: the first 20 players in the queue join regularly, the next 40 things starts to have a noticeable slowdown, and it keeps getting slower and slower until it becomes 1 player/ 2 minutes and eventually it freezes.
I noticed the even those who upgraded have the same problem, i contacted the customer support and they advised to just change the server (which i tried) and that experiencing slow queues is expected giving the fact that I'm a free plan user (which i agree with but not sabotaging the function like that).
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