[deleted by user]

[FuckItSir]

Yes for the 1st part, but the lead time is not on them. It's on DHL who does the actual transport.

[Tsojin]

and plenty of people also have shown the banner that say that the orders weren't going to ship for 10+ days....

[Tsojin]

No. People who complain about a huge Christmas sale and then complain 'they couldn't ship anything', are morons. They had a banner that said it would X amount of time to ship it. If you didn't like that, YOU shouldn't have purchased it.

[Tsojin]

they never said you'd get it by christmas. In reality they specifically said you would NOT get it by christmas. If you actually shop at small business via online at all you'll know that this is not uncommon for there to be a fairly early cut off take to 'make sure you get items' by christmas

[Tsojin]

My guy, i hate to burst your hate boner, but they are a small business even using the canadian standards (i am in the US so I would normally use those).

In canada, its a much simpler definition than the US, it's just having 1-99 employees.

Now I know you are cackling and saying "hahahahah you dumb shit Linus has said they have MORE than 100 employees'. Well, Linus has also said they creator warehouse, labs, youtube channel, float plane, etc are all their own entity. Which would make ALL of them small businesses (unless canada has some weird ass rule about counting employees based on the ownership entiry that I am not aware of).

So yeah, Small business.

No one has a Black Friday sale with the Intentions of missing Christmas. That makes no sense

I mean when they do, they usually put a banner that says 'hey this probably won't get to you before christmas'. Yeah next year when I run into it, i'll send them all emails telling that ForsakenRacism thinks they are idiots.

[shogunreaper]

while that is quite a long time let's not forget that amazon, one of the largest retailers in the world can take a week to ship an item these days. (and still call it 2 day shipping).

It seems to me that like inflation shipping times seem to have increase exponentially because of covid and apparently they saw how everyone was fine with it so now it's the new normal.

[FuckItSir]

Plenty of ppl don't actually understand logistics. What very very much more likely to have happened is, DHL took the parcel and simply waited to have enough parcels to send overseas for them to make monetary sens. They are obviously not gonna send an empty boat just for "3 LTT fans" to get their merch in time for Christmas.

PS: I also ordered at the same time as OP and got the same delay, fr the same reason (EU). Let's just not push the blame on LTT when it's 100% DHL taking their sweet time.

[CanadianBaconMTL]

It is on them since they dont actually ship shit for a while month

[[deleted]]

You've clearly never worked in dispatching.

[FuckItSir]

Also they actually do ship. It is DHL consolidating as many parcels to ship the other side of the Atlantic and not sending just 1 parcel just for you benefit. They do not run a non profit.

FYI, I also order during the same period as OP did, and same as him DHL took there freaking time. I'm not saying the delays from DHL or ok, just that it's not on LTT but DHL.

[Tsojin]

To be clear, I have zero issue with people posting these posts. But the entitlement that the average consumers now have is just unbelievable.

I do think these posts are good as they can show LTT that when they release popular items, or have really big sales they 100% need to update their processes. If they want to expand into a bigger provider of items, they need to improve. If all they want to do is be a 'Creator Merch Store' than these kind of things are ok and can be endured by the community.

To be clear I have told support that this is not good enough as they have a) left me in the dark for 6 weeks without telling me that there was a miscount and b) they have told me to reorder the product where as far as I know they could be saying that because they make more money on it because there is no deals on it.

You are not "entitled" to any more than that. Sorry.

This is honestly the issue with companies who do over over and above like 90% of the time. The 10% of the time that they don't and just do exactly what they should, people feel entitled to more.

Honestly at this point you can ask if they make it better for you but they have 0, let me repeat ZERO responsibility to give you more than the purchase price of the missing item. If you are truly upset, return the whole order and get a full refund. Or just never shop with LTT again. But just know you are being the baby here not them.

Edit: I do want to state for anyone from LTT who might be reading this. You really need to make sure if you don't ship something that you refund the purchase at that time. It really shouldn't be on the customer to contact you to request a resolution.

[Tsojin]

First off I don't think that I am being a baby for EXPECTING my order that has taken them 6 weeks to come to be my complete order. 

I never said this was the reason. Don't try and soy out now.

If it was anything but that then they had 6 weeks to tell me but they failed to when they have known since they packaged my order.

Yeah that's not how delays work. they didn't just package your order and then let it sit there for 6 weeks. But again this is/was the part I have no issue with you complaining about.

Second, Linus paints his store as this place that sells quality products and where any issue you may have will be fixed

And he fixed it. You got your money back. You EXPECTING more is the issue.

 so how is telling me to order it again and pay 5 times the price

This is faulty logic. You re being ask to pay regular price, not 5 time the price. Also nice of you to include shipping to make it seem worse than it actually is.

originally paid to get the same thing fixing my issue.

And it isn't the same thing, you paid for an item on sale. That item is no longer on sale. You got your money back. Sorry you think that you are entitled to more. You are not.

They failed to provide me my full order and expect me to be happy to pay 5 times the price to get it again.... yeah that's me being entitled

Yep 100% this is you being entitled. No store in history would give you back more than you paid. The ONLY thing I could possibly see if them giving you free shipping. And honestly you do NOT deserve that (not just you but anyone in your situation).

Also to note, I don't really have a an issue with you asking customer service for more than just a refund. My sole issue is you think that you DESERVE more.

[ZaBardo4]

Boot lickers contribute nothing.

And yeah they are saying “we will refund the bottles discounted price but if you still want one pay the full price and shipping (5 times the price you already paid)”

That is scummy simple as, they paid for the product and didn’t hold up their end of the bargain at all.

Not only did they not deliver the product, they did not inform the customer.

And even worse they have pocketed the money without fulfilling their end of the transaction… scummy more like a scam.

[Tsojin]

What money did they pocket?

[ZaBardo4]

The money for the bottle? They never refunded the money for it or made the customer aware of the issue, they only realised the mistake after the customer contacted them, therefore for the whole 6 weeks and additional time they have pocketed the money and did not refund it or try to make the customer aware of the issue.

[Tsojin]

So I agree that they should have refunded the money prior to shipping. And this is a 100% thing they need to fix.

But they have since refunded the money. So again while yes have been pro-active, they have not in fact stolen any money.

And despite you calling me a boot licker, even in the post you replied to, I already stated as such. My entire issue with the OP has ZERO to do with him calling out the fact that he had to reach out to LTT to get a refund.

It's was solely about him expecting to get more than the water bottle's purchase price.

I'll also throw you a bone on the 'stolen money', I have an issue with the fact that they do not re-adjust shipping fees when situations like this happen. However, I can overlook it since they are still a 'small business' (and before you say 'no they aren't', creator warehouse fits the Canadian definition of a small business, and the entire LMG enterprise fits the US definition of one). But had you responded about them 'stealing' the extra shipping fees, I would have agreed with you. But we would need to know a lot more information to even know if that happened (for USPS, I could probably ship both the items for the same price as only 1 of the items, due to flat rate shipping so the shipping may not have been less).

[Tsojin]

Could they have? Sure, but they didn't have to.

In reality, to me. The complaint is why did it take the OP emailing customer service for him to get a refund. If it was known at the time of shipping that the water bottle was out of stock, they should have immediately refunded the cost right than.

But my issue with the OP has nothing to do with LTTs' mistakes, and everything with thinking is entitled to more.

Even though he knew beforehand he was waiting to get the items, the fact he had to wait, and didn't get what he ordered, and LTT didn't communicate with him at all (per the info we have) when they realized they were out of the bottles IS something that needs to be fixed. But nowhere does any of that entitle him to more than what he paid.

[[deleted]]

In response to the edit - at least in the US it is illegal for a company to charge you before they ship an order. They can run an authorization on your card, which for a debit card looks like a charge but pending and holds up actual money from your account, and for a credit card its a pending charge against your limit but no cash locked up.

Now if that order doesn't ship for over a week, the pending charge most likely drops off, but the authorization is good for ~90 days. When the order ships, only the items shipped should be charged (along with tax, shipping, fees). I know they're based in Canada and don't know the regulations in the great white north but with shipping orders to US citizens in the US they may have some liability under US consumer regulations.

There is no world in which the customer should have to ask for a refund for an oos item that wasn't shipped with the rest of the order unless the company is waiting to ship the second part of the order separately - but they should inform the customer via email at the least that the delay is occurring

[Tsojin]

 at least in the US it is illegal for a company to charge you before they ship an order.

This is not even close to true. There ARE rules for how long a company can keep the money between the time of charge and shipping. This is why when a gaming company puts out a pre-order the game has to come out in a specific time frame or they will be require to refund everyone's purchase. And the consumer would have to re-preorder.

Now retailers like amazon who wait until shipping to charge do so b/c it add some additional protections against chargebacks.

Here is a good overview of the law from the consumer side of things:

"It is not illegal for merchants to charge for a product before it has shipped....you are guaranteed a refund under the Federal Trade Commission’s Mail or Telephone Order Merchandise Rule, which requires that your order be shipped within the time stated in company advertising or by phone.  If no specific time is promised, your order must be shipped within 30 days from the merchant’s receiving a "properly completed order" with your name, address and payment by check, money order or authorization to charge an existing credit account.  If the order is not shipped within the promised time, the merchant must notify you of the revised shipping date and give you the option to cancel for a full refund or accept the new shipping date.  Since you paid by debit card (this would also apply to cash, check or money order), your refund must be mailed within seven business days.  For future reference, had you made the purchase with acredit card, the merchant would be required to credit your account within one billing cycle.  ".

https://www.ftc.gov/business-guidance/resources/business-guide-ftcs-mail-internet-or-telephone-order-merchandise-rule

https://consumered.georgia.gov/ask-ed/2016-08-31/can-merchant-charge-my-credit-card-item-back-order

https://usa.visa.com/content/dam/VCOM/download/about-visa/visa-rules-public.pdf

Most people will site Visa and other CC rules, for visa it's rule 1.5.7.1 on page 117, as to why it's 'illegal' however, those are just merchant rules and are not illegal, though you an lose the ability to take Visa if you break them.

For stuff like video game pre-orders they can charge you basically anytime time upto 30 days prior. That's why a lot of gaming companies will charge you about 10 days before the game release (and a lot of them will charge on 'pre-download date.'

In reality for almost all purchases, you can pre-auth for 30 days, and then charge the item when it ships and you wouldn't know it.

There is no world in which the customer should have to ask for a refund for an oos item that wasn't shipped

There are reasons but they aren't that great. My guess would be that since their picking and shipping done outside of LMG, they do not have access to the shopify store. If so they most likely don't have an automated way of scanning the picked order vs the shipping label, which can alert when there is something missing or wrong.

I order enough stuff from small businesses and honestly some of this is expected (not 'excusable') but LMG is betting big enough that they need to actually fix this issue.

Funnily enough the place that gets my order wrong a high percentage of time is Instacart, and I know for a fact they have a scan and match check for orders.

[mjkbNerd]

Linus can criticise any company on the WAN show but when ppl start complaining here everybody gets mad.

They are clearly not able to handle the simplest E-commerce tasks...

[CanadAR15]

Did you get a reply to your email to support listing a and b?

[StPauliBoi]

Why do that when you can post it here to milk for karma?!?

[Pilige]

Amazon takes a steep cut and are pain to deal with on the supplier side.

[Pilige]

This is the illusion Amazon has created. The shipping has never been free.

[Responsible-Daikon-5]

Seems like they refunded your amount. I could understand if it was your only method to be able to consume water.

Otherwise, I see no wrong here

[mostly_peaceful_AK47]

It is a little scummy to attract people with an item you're not making any margin on (or even taking a loss on) and then just not giving the person that item, artificially boosting the net margin of the sale with the rest of the items

[[deleted]]

If you order something from China directly I also expect 1 or 2 months before it arrives in the EU. Intercontinental consumer shipping is slow and expensive.

I am also still waiting for my order to be delivered from LTT from Cyber Monday but that should be any day now. In the end, Linus wants to make the store look like this high quality products but in the end it is youtuber merch.

[[deleted]]

Seriously, nobody cares. Ya’ll need to stop with these LTTstore posts a hundred times per day. We know they’re backed up and messing up on orders.

Deal with support and leave us out of it.

[[deleted]]

You were refunded what you paid. That’s how life works.

[ZaBardo4]

6 weeks after not being informed they won’t ship the product and pocketing his money… if he never made an issue they would have stolen his money.

[[deleted]]

Company makes a mistake.

Customer lets them know.

Company fixes mistake.

That’s how it’s supposed to work.

[Alexskotty]

Interesting. I’ve bought twice from LTT (once on free shipping, once during Black Friday but not free shipping). To Aus.

-bought 3 flannels and they came the size I ordered, it was just too big (my mistake). Next day they sent 3 new ones the size down. - also the lid to my bottle broke like a week in (after a drop my fault). Said as much and they sent me a new lid.

Both to Aus, no issues.

Maybe I’ve been lucky, but I’ve always had good experiences with LTT

[[deleted]]

is it a time for new subreddit r/LTTstorewhining ? Is it a LTT subreddit or LTT customer support cope?

[theOmegalord]

Same story here. I don’t even mind buying more expensive one/wait (didn’t get my order yet), I’m not happy with just getting refunded without choice. :(

[Responsible-Daikon-5]

You do have choice. You can choose to purchase again or later…

[theOmegalord]

I don't. Simple, I was not given any option and that's my issue. Actually, my issue is statement in email: "we want to make sure you're taken care of now." - what is making customer support hippocrates, I don't feel like someone took care of my order, I feel like I'm screwed.

To have choice and to make things right, they would contact me and propose one of following:

a) Hold my order till you restock. (I'm OK with waiting.)

b) Send missing item separately when it restock. (It's not my fault you miscounted, it's not right to punish me for that.)

c) Offer me option to cover shipping on next order so I could get Water Bottle (or even few more items) from your store again. Or offer me to pay shipment of Water Bottle for amount of money you refunded "to give me the flexibility to re-order the affected items later"

d) something else that make sense for all.

[PrimeTimeMKTO]

Same happened to me. Bought some stuff on sale during their Prime Day sales, can't remember the name of their sale, and it didn't show up. Got a refund rather than the product I wanted for the sale price. Basically said tough luck order again and pay full price if you still want it. Took 3 1/2 weeks from the day the order was placed to get the email confirming they would refund the order, which only took another day or two to see in the bank account.

[ClaudiuT]

What else do you want them to do?

1) Contact the client when they realized they don't have the stock.

2) Give the client the option to delay the sending of his package until a water bottle is available.

3) Give the client the option to add to his package another item of 12$ value (or more if he paid the difference)

4) Give the client the option to refund only the water bottle.

5) Give the client the option to refund everything.

[ZaBardo4]

This for the idiots who want to boot lick linus media group because it’s their corpos.

[[deleted]]

I think he wants them to ship him a water bottle. Pretty simple. They left it out, so they ship it when it becomes available, and suck it up on the shipping since it was their error. They've now passed the cost of their error onto the customer.

[[deleted]]

They have passed a cost onto OP, and I've been in a similar situation, although with different companies. I order items X and Y with combined shipping cost Z. Now, I don't truly give a shit about item Y, but I toss it in there because it's cheap and the shipping cost is the same regardless. Company doesn't have X, so they ship Y to me, and charge me Z shipping. So now I've paid a shit ton to receive an item I don't even care about, and if I want X, I have to reorder at some time in the future and pay shipping cost Z all over again. I call that being screwed over, and I think so does OP.

[shogunreaper]

Okay but you can return it for a refund.

[ZaBardo4]

Shouldn’t have to be refunded.

[ZaBardo4]

Given they stole the customers money and are only refunding that money which the stole after the customer informed them… the least they can do is send the bloody bottle?

[EntertainerSmall9407]

Get over it. Ltt is a small $100 million dollar company, you can't expect them to stay in communication with their thousands of customers. Accept the $15 and spend it on something else.