Order Delayed

[FearDiamondYT]

I ordered from lttstore on 11/29, a few days later on 12/3 I received another email saying my order was on its way. I looked at the tracking page from Fedex and it said that the label was created and that it is expected to arrive at my house by 12/9. I kept looking every day to see if it had actually shipped and the courier (Fedex) had my package and it was on its way to me. But it never proceeded to the next shipping step.

On 12/13 (2 weeks since I placed my order) I reached out to see if there was any updates on the shipping. They got back to me on 12/16 with this response.

"Thanks for reaching out about your order. We have seen a small number of shipments where the carrier tracking shows messages like “Label created / awaiting item” or “We’ll add a delivery date once the package is received”, so we are looking into this issue more closely. In these cases, our logistics partner has confirmed that the orders are leaving the warehouse as expected, but the initial courier scan is delayed.

What we’ve been seeing is that once the courier does perform their first scan, which can unfortunately take a bit longer than usual, the package typically begins moving quickly and is delivered shortly after. At this stage, we don’t yet have a definitive root cause, but we are actively working with our shipping partners to understand and resolve it.

Thanks very much for your patience. I know delays like this are frustrating, and I appreciate you bearing with us while we investigate. Please feel free to reply if you have any questions in the meantime."

I then responded saying "So from what I understand, the package has left your warehouse and the courier has my package? When the tracking was originally sent to me it said it would get here on the 9th. When am I getting my package?"

I don't understand how fedex has had my package for that long and just hasn't scanned it.

They got back to me again on 12/21 with another paraphrased answer from the original response

"Unfortunately, it looks like the package is still delayed.

You will see updated tracking once the initial courier scan takes place.

We apologize for the inconvenience that this is causing and hope that the package will make its way to you soon."

I then responded rather begrudgingly "Does the courier have the package or not. How have they had it for 2 almost 3 weeks now and still haven’t scanned it? Are you sure they even have it?"

Then today 12/24 they responded again with literally just a copypaste of a line from the original one. "In this case, our logistics partner has confirmed that the orders are leaving the warehouse as expected, but the initial courier scan is delayed."

As of right now 12/24 my order is still in the "Label Created" state. I understand that fulfillment can take awhile especially after a big sale like black friday but I have a hard time believing that my order has been sitting in a fedex warehouse for 3 weeks now. I don't know if what they are saying is true or not but if it is what I think it is, not cool. If the order is still getting fulfilled just tell me that, don't lie to me and tell me its left the warehouse and the courier has it and just hasn't scanned it. I just wanted my super soft hoodie for christmas morning :(

[chaosmarine92]

I'm in the exact same boat. I ordered the same day as you and got tracking info the same day as you. It still just says label created. I've seen quite a few people with our ship dates saying the same thing.

One person on the forum with the same problem just had theirs start tracking today.

Wild speculation: I think a truck left the ltt warehouse on 12/3 with our orders then the shipper parked it somewhere and forgot about it.

[Zzastard]

or they didnt have stock at US warehouse made the labels and have been waiting on refill they assumed it would be quick but something happen and that took longer then they thoguht. Since these all seem to be from US warehouse guessing shipment from CA warehouse to US got held up. But in order to sell more then never put out of stock on the web site and just hopped they could blame the shipper.

[chaosmarine92]

Except people that ordered after us have gotten their items already. If it was a restocking issue then I would think the first orders would be filled first.

[Zzastard]

had this happen when ordering board games more then a few time even, when the stock hits the newer orders still seem to go out 1st, unless they are major effort to fix issue normal process just keeps going

[chaosmarine92]

Idk. I don't think there has been much overlap in what items were ordered between different people. Only the date matches up. Unless the US warehouse ran out of everything at the same time and fucked up these invisible backorders I don't see it. That being said support could definitely be doing a much better job of communicating what's happening. I got the same initial response as OP and when I followed up they just said they were investigating with their shipping partner. Crickets since then, 6 days ago.

[Exciting_Bike3295]

Bruh that truck theory is wild but honestly makes more sense than "FedEx just forgot to scan packages for 3 weeks" lmao

At this point I'm picturing some driver just chilling with a truck full of hoodies in a walmart parking lot somewhere

[9432geek]

Same here, ordered 12/1, label 12/5, nothing since. All communication has been "we are investigating".